Kaffee Partner GmbH | Germany | 49xxx Osnabrück | Permanent position | Full time / Home office | Published since: 09.07.2025 on stepstone.de
Telephone customer service representative for technical customer service (m/w/d)
Coffee Partner is the market leader in providing medium-sized companies with high-quality coffee machines and water dispensers. Over 70,000 companies in Germany, Austria and Switzerland enjoy our freshly brewed coffee specialities at the touch of a button every day. With passion for coffee enjoyment and innovative technical solutions, a more than 600-strong team enthuses our customers every day. Our headquarters in Osnabrück is the professional home of over 300 colleagues who work together every day to create extraordinary moments of enjoyment. 50 years of pleasure, service and trust - we say there is more with your support! JOBV1_EN
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Your tasks • Your profile • What we offer
Coffee Partner is the market leader in providing medium-sized companies with high-quality coffee machines and water dispensers. Over 70,000 companies in Germany, Austria and Switzerland enjoy our freshly brewed coffee specialities at the touch of a button every day. With passion for coffee enjoyment and innovative technical solutions, a more than 600-strong team enthuses our customers every day. Our headquarters in Osnabrück is the professional home of over 300 colleagues who work together every day to create extraordinary moments of enjoyment. 50 years of pleasure, service and trust - we say there is more with your support!
Telephone consultation of existing customers in the event of technical disruptions to our coffee machines and water dispensers Adapting device settings such as filling quantities or brewing temperatures by remote maintenance Create cost suggestions and spare parts orders Operations for our service technicians: Entering in the technical field Documenting conversations and disturbances in our CRM system
A completed commercial or technical training, e.g. as a merchant/wife for office management or wholesale and foreign trade management or as an automated specialist/wife Experience in telephone customer service desirable Technical understanding and a pronounced service orientation Very good communication skills, empathy and a solution-oriented method Safe handling of office applications as well as ideal knowledge in handling Dynamics NAV
Work-Life-Balance: 30 days vacation and flexible working hours with time recording as well as the possibility of working up to 60% of the working hours at home Together: appreciation and communication at eye level, flat hierarchies, duz culture Transparency: Open dialogue throughout the team, enhanced by regular team meetings and mood barometers Onboarding: Individual and structured incorporation, supported by an onboarding Buddha and internal training Workplace: Modern and light-flooded office building with air conditioning and ergonomic equipment Childcare: Family-friendly employer with child care And more Benefits: Accident insurance as well as old-age pensions with employer grant, allowance to the gym as well as for massages, JobRad, Jobticket, charging station for electric cars - and much more! JOBV1_EN
Company location
Location
| Kaffee Partner GmbH | |
| Osnabrück | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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