IT Service Manager - Change Enablement (m/f/d)

Location: 51149 Köln | Contract type: Full time, unlimited | Job-ID: 977238

Welcome to the Home of IT REWE digital is the home for everyone who writes IT on the flag. Here you belong when you are future thinker, IT specialist:in, software developer, UXler:in, SAP expert:in, system admin, technician:in, anything in between or something completely different. The main thing you feel at home in the digital world.

Form with us the group-wide change enablement of the future. In our new international team, you take responsibility for the change-enablement process across all countries and, together with various stakeholders, ensure stable IT services, safe changes and efficient processes.

As IT Service Manager Change Enablement (m/w/d), you work at the interface between stability and change. You make sure that changes are planned transparently, risks are assessed appropriately, dependencies are made visible and decisions are prepared comprehensible. At the same time, you actively shape how the group-wide change-enablement process is anchored in ServiceNow and in the international ITSM target image.

Tasks that keep you posted: You are responsible for the group-wide change-enablement process and ensure its uniform, consistent and efficient implementation You control standard, normal and emergency clones across the entire lifecycle and evaluate risks, effects and dependencies For transparent change planning, you make risks and dependencies visible at an early stage and prepare the basis for your decision You monitor the change planning, identify conflicts and risks, ensure the quality of change records and guide optimization measures from vulnerabilities You moderate international CABs and Emergency CABs and coordinate critical changes, escalations and cross-border votes You advise stakeholders and promote the harmonisation of standards, guidelines, role understanding and working methods in the international ITSM environment You work closely with operations, product teams, security, architecture, governance, and risk & compliance and act as a central interface in the change process You continuously develop processes, governance structures, KPIs, quality standards and best practices and actively shape the group-wide ITSM approach You support audits, compliance requirements as well as standardization and automation initiatives, linking stability, compliance and innovation You shape the further development of ServiceNow, support training and work closely with international specialist, product and IT teams You actively contribute to building a new international team and shape the future orientation of the Change Enablement within the REWE Group

Features that make you feel: First of all, your personality: You convince by your structured and analytical way of working as well as your pronounced communication strength. You bring different stakeholders together, act responsibly and keeps risks, quality and goals in mind in complex IT environments. Must-have: Experience in IT Service Management, IT operation, process management or a comparable interface function Knowledge in change management or Change enablement or in adjacent ITSM processes Good understanding of IT services, operating processes and risks and dependencies in complex IT landscapes Embossed communication, moderation and stakeholders management skills Structured, independent and quality-oriented operation Very good knowledge of German and English Nice-to-have: Experience with ServiceNow or comparable ITSM tools Knowledge in ITIL 4 or comparable frameworks Basic understanding of governance, risk, compliance and security requirements Experience in the international working environment and interdisciplinary cooperation Joy in building new teams, processes and standards You don't fill everything 100%? No problem. If you find yourself in large parts, we look forward to your application.

Basics that make life even better: Your life-work integration through flexible working hours, mobile work, 30 days vacation + regional customs days, off-time models (sabbatical, nursing time etc.) and farm kindergarten. We're investing in your future. With your annual training budget of about €2,000 you can learn about your individual skills development. So stay curious and collect on our own learning platform, the 'IT Learning Hub', at specialist conferences, in specialist books or in one of many free workshops from our Learning Canvas new input for you and us all. Updates for you at in-house workshops and events, such as the Hackathon and Tech Talks as well as weekly stand-ups, regular Tech All-Hands and Open Door formats. Your design playroom in co-determining your hardware (MacBooks, ThinkPads) and operating system (MacOS, Linux, Windows) - enjoy a modern IT equipment as well as a broad and innovative tech stack. Your impact because you develop applications and services for millions of people - with over 1 billion records daily, over 6 million mobile phones, 32,000 cash registers or in 7,300 markets. Your relaxed work path with the discounted Germany ticket, a job bike and parking right outside the door. Our networks like DITO - different together, SHINE, f.ernetzt, WomEngineers @REWE digital as well as Women's Drive make us a colorful community and support you in your personal development. Benefits of a group for you, e.g. in the form of discounts at REWE, PENNY, toom Baumarkt and DERTOUR Group, a comprehensive healthcare service, a support for your pension in the form of asset-effective services and REWE Pensionskasse, special services such as holiday and Christmas money, etc.

For more information, see rewe-digital.com.

We look forward to your online application with your availability and salary presentation. We cannot send back application documents in paper form.

You have questions about this position (Job-ID: 977238)? Then register with our application hotline at 0221 149-7110.

We stress that all people - regardless of gender/sex identity, ethnic origin and nationality, social origin, religion/worldview, physical and mental abilities, age as well as sexual orientation or other individual characteristics - are equally welcome.