Consultant KI - IT-Service Management (m/f/d)

AI readiness: You analyze Pain Points in ITSM processes together with customers and make visible where artificial intelligence can create concrete added value. Use-Case Strategy: You develop and prioritize AI-use-cases with disciplines, IT and management and translate them into realistic, measurable implementation roadmaps. Data quality: You evaluate ticket, knowledge and master data on their AI accuracy and guide what data structures and quality standards should be developed. KI-Governance: You design guidelines for safe AI use – from roles and policies to human-in-the-loop to EU AI Act and GDPR. Adoption: You accompany changes with workshops, trainings and suitable KPIs so that new solutions actually arrive in the everyday working day of service organizations. Portfolio development: You contribute your project experiences to the development of ITMC Service Intelligence and actively shape its further development. Design playroom: You take a building role with plenty of space for your own ideas and a great growth potential.

Professional experience and expertise: You bring at least 3 years of consulting experience in IT or enterprise service management, in ITSM process consulting or in a shared service environment in the IT sector. ITSM & ITIL: You understand how service processes, organization, data and tools work together and can safely move in ITIL-oriented environments. AI-Use-Cases and Value Management: You can recognize at which points AI can support service processes in a meaningful way and can translate requirements into concrete, priorityable use cases. Workshop experience with Value Design or Use Case Priorization are a plus in this context. Data & Governance: You bring a good understanding of data quality, AI governance and regulatory requirements; Contact points with EU AI Act or GDPR in the IT context are advantageous. Platforms: Ideally you have first experiences with ServiceNow, Jira, Matrix42 or comparable service management platforms. AI competence: You use AI tools in your field, evaluate the results critically and support customers and adessi to use potentials of AI. Communication and language skills: You communicate with disciplines, IT and management at eye level, using your very good knowledge of German and good English.

Stay healthy and fit: We promote the health of our adessi with sporty grants such as discounted fitness memberships, takeover place for, for example, Badminton, Padel Tennis or Football and regular screenings. Find your work-life balance: our time-out program and flexible work models help you to optimally reconcile work and private life. Time for the family: Our goal is to unite the two worlds – family and working life. For this we support our adessi best with numerous offers, such as child holiday care, kita collaborations, parent-child offices or events where the whole family is welcome. Learning and balancing with us: With more than 400 training offers and our digital learning platform we support your continuous development. Experience real team spirit: Joint events, Welcome Days, company runs or the sponsor system strengthen our cohesion and let you be part of the team from the outset. Commitment rewarded: Your commitment pays off – with premiums for recommendations, lectures, the support of graduate work as well as attractive benefits via our Corporate Benefits portal. Be mobile and flexible: JobRad offers, grants for the German ticket and the ability to work mobile from the EU country for up to two months offer you maximum flexibility. Safe in your future: Our in-house, independent insurance consultant and broker alleato has always provided you with individual solutions for retirement or health insurance. .