Automotive Technical Helpdesk Agent

In this role, you are at the heart of complex diagnostics and repair cases and work on challenges that require deep technical understanding, structured thinking and creativity. You not only repair what is broken; you analyze the causes, link notes that escape others, and develop solutions that really exist. Every case is a puzzle. Some are highly technical, others unclear, many completely new. That's what makes the work exciting. You work with experienced colleagues, you use the most modern tools and use your expertise in situations where your judgment really counts. In everyday life you will: Technical support of the dealer network via ticket system and telephone Ensuring the predetermined processing time (KPI) Visiting HV specialist in special cases Administrative support of the manufacturer service portal Independent diagnosis/ troubleshooting of HV problem vehicles Technical support across departments Close cooperation with the quality departments of the manufacturer Independent quality reporting Translation and processing of technical service bulletins Self-creating technical information for trade

Completed training to the KFZ master or comparable training. Ideally additional experience as diagnostic technicians/service techniciansExperiences in the field of alternative drives/electromobilityExperience with high voltage regulations and processesEncouragement for the mobility of the future complexes Technical facts according to target groups, comprehensible and factually correct representHigh level of self-initiative and proactive, structured manner of working Fun at work in the teamVery good German skills in word and writing (expression, spelling and grammar

Automotive Technical Helpdesk Agent Full time Workplace Type: Customer Site Remuneration: up to EUR 55,000 - annual Germany Working hours: 40 hours

Further education: support for professional and personal development Working environment: A dynamic and supportive working environmentWork-Life-Balance: Flexible working hours and home office opportunities, 31 holiday days (incl. Christmas, New Year's Eve and Rosenmontag)Additional services: Operational retirement, health programs and grant to the Urban Sport ClubActive services: from the first day More than 5,000 employees are represented in more than 80 countries Consumer engagement Parts, Accessories & Service Performance Actionable Insights Repair Optimization & Compliance Learning Solutions Distribution & Sales Performance Our proven success has led us to work with almost every car manufacturer on the market. MSX is an employer who promotes equal opportunities and explicitly welcomes applications from qualified and suitable candidates regardless of gender, ethnicity, disability, age, sexual orientation, gender change, religion or belief, marital status or pregnancy or maternity. As a user of the “Disability confident” program, we guarantee an interview to all disabled applicants who meet the minimum criteria for the job. MSX is an employer who promotes equal opportunities and explicitly welcomes applications from qualified and suitable candidates regardless of gender, ethnicity, disability, age, sexual orientation, gender change, religion or belief, marital status or pregnancy or maternity. As a user of the “Disability confident” program, we guarantee an interview to all disabled applicants who meet the minimum criteria for the job. If you click on the above link or any third party link in this post, you will leave this website and will be forwarded to a third party website where the terms and conditions of use and privacy policy of this website