CROWN Gabelstapler GmbH & Co. KG | Germany | 85xxx Feldkirchen (Landkreis München) | Permanent position | Part time - flexible / Full time / Home office | Published since: 10.07.2026 on stepstone.de
Direct Access Technical Customer Support connected systems – Aftersales (m/f/d)
Innovation for ideas that move more We are among the world's largest family companies for material flow solutions. Excellent for employee friendliness and among the 5 % of the top employers, we operate over 500 locations globally in more than 84 countries. Our headquarters is in Ohio, USA. From there we coordinate regional headquarters in Germany, Australia, China and Singapore and employ around 20,300 people worldwide. We combine technical innovations, intelligent solutions and customer-oriented service, offering an extensive range of industrial trucks, automations and fleet management technologies.
As a Technology Support Representative (m/w/d) – InfoLink, we expect you to have a diverse range of tasks around the telemetry system – with B2B contact, exciting technology on the vehicle and the opportunity to introduce your know-how into training, support and documentation. .
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Your tasks • Your profile • What we offer
Work Life Balance: 39-hour week with leisure compensation, 30 days of vacation, flexible working hours, part-time models Benefits: employee offers, bike leasing, occupational retirement Well-being: Health days on different topics, employee parking, subsidized canteen, free drinks, paid children's day Crown Journey: two-day Welcome Day, intensive theoretical and practical training, individual development opportunities and career path Reward & Appreciation: Top 3% employer in salary satisfaction and awarded as one of the top 5% Kununu employees Crown: international, owner-managed, valuable, forward-looking
Role & Responsibility: Specialist for all technical topics related to the Telemetry System InfoLink in Aftermarket Support Technical support & support: Technical support for dealers and branches (on site and remote), technical support for software, hardware and cabling, cooperation in the daily business of the InfoLink Technology Support Team Implementation & commissioning: Support of Go-Lives, installation, software updates and Troubleshooting directly on the truck with the customer Training & Knowledge Transfer: Creating and performing trainings for traders, branches and customers, trainings for the Telemetry System InfoLink as well as the associated website Documentation & work documents: Documentation, manuals and work instructions
Background: You have a technical degree (e.g. industrial engineering, mechanical engineering, etc.) and perhaps first contact points with the subject of Connected Systems? Skills: Are you sure to speak German and English and any other languages? Personality: You enjoy technical support and a high service orientation? You like to travel in the EMEA area and travel is a great variety for you (readiness for travel about 1 week / month)? Passion: You are an IT affinist and are you looking to develop in the field of telemetry and B2B support? You bring enthusiasm for our products and are interested in vehicle technology?
You could answer many of these questions with “JA”? Perfect! Then upload your application via the link below and become part of Crown. .
Location
 | CROWN Gabelstapler GmbH & Co. KG | |
| Feldkirchen (Landkreis München) | ||
| Germany |
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