Intern in the Customer Care Management & CSI Team (mandatory internship)

Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER0003XQX Customer Care & Customer Satisfaction (GCSP) Customer Service Business (CB) is the world's customer service provider of Mercedes‐Benz with the clear commitment to creating a first-class and consistent service experience along the entire customer journey for our business partners. Our focus is to measurably increase customer satisfaction, drive digital solutions and set new standards for excellent service. The GCSP/CBO – Service Operations department ensures operational excellence and promotes the successful implementation of strategy, products and processes in customer service. Within the department, the Customer Care Management & CSI team is responsible for the continuous improvement of customer satisfaction through a strong customer car set, the orchestration of the digital feedback landscape and the integration of relevant insights and measures. Our goal: strengthen the “C” in GCSP and make decisions consistently customer-oriented. As part of your internship, you actively work with the Customer Care Management & CSI team and support the following topics: Analysis of customer satisfaction data from our CX Engine as well as active cooperation in deriving measures and solutions for identified challenges with a view to customer satisfaction

Support in the further development of our CSI instruments in terms of our customer studies and benchmarking processes. If necessary, independent creation of questionnaires in survey tools (e.g. user zooom)

Analysis and preparation of CSI-KPIs reports as part of an operating market control and for communication to relevant stakeholders and to management

Planning, organisation and implementation of international best practice exchange formats with insight into global customer service approaches.

derivation and processing of cross-border best-practice insights that can be used in the global customer service environment

Development and development of the internal customer-care community with its own impulses, exchange formats and communication content

Preparation and participation in relevant management meeting

Drive ahead and ensure comprehensive networking with all relevant stakeholders within and outside GCSP

The activity can begin from March 2026.

Course in Economics, Business Informatics, Economic Engineering, Computer Science or comparable training

First experience with market research projects and analysis of data

High readiness and willingness to work in a strong political environment

High strategic focus and vision

German and English knowledge in word and writing

Secure handling of MS Office (especially Outlook, PowerPoint etc.)

Embossed customer and service orientation

Embossed communicative skills as well as a high level of autonomy

Please note that your internship at this site must have a prescribed mandatory share. Additional information: We are looking forward to your online application with CV, lettering, certificates, current enrollment certificate with a specification of the semester, if necessary. Compulsory internship certificate and proof of the regular study period. Please do not forget to mark your documents as ''relevant for this application' in the online form and note the maximum file size of 5 MB. Further information on the setting criteria can be found here. Disabled and equalized applicants are welcome! The severely disabled representative (SBV-Zentrale@mercedes-benz.com) is happy to support you in the application process. HR Services will be happy to help you with questions about the application process. You can reach us by email via myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mo-Fr 10-12am & 13-15am).

Food supplements Employee handy possible Employee discounts possible Employee participation possible Staff Events Coaching Flexible working time possible Hybrid work possible Health measures Employment Mobility offers