Service Desk Employee (m/w/d)

Оccupation: IT administrator

Are you an enthusiastic IT expert who likes to master technical challenges and support customers? Let's find you. For our well-known customer, one of the leading IT service providers in Germany, we are looking for a Service Desk employee (m/w/d) in the Stuttgart area.

For over 40 years, this company has been synonymous with the highest quality and safety in the IT industry. With around 3,500 employees, it is a reliable partner for numerous customers throughout Germany.

They are the first contact point for customer requests and technical problems. With your quick opinion, diagnose and troubleshoot remote access and document all processes in the ticket system. In addition, prioritize enquiries and forward them to the relevant colleagues if necessary.

Does this sound like your next challenge? We look forward to your application! Simply send us your resume – we will take care of the rest! This body shall be placed under the transfer of workers.

Your tasks: • Customer support in IT problems • Error diagnosis and fixation by remote access to customer computers • Priority and analysis of tickets • Documentation of solutions and processes • Transfer of complex tickets to downstream support units • Care and updating of the knowledge database • Support in training new team members • Communication with customers to clarify enquiries and problems

Your qualifications: • Complete IT training or a comparable qualification • IT-Affinity and rapid understanding • Pleasure of precise documentation activities • Customer-friendly, service-oriented operation • Embossed communication and team skills • High reliability

• Flexible work with part-time options and Sabbaticals • Possibility of a car • Attractive, performance-based remuneration • Flexible work models • Extensive training and regular team events • Company ticket for public transport • Ergonomic jobs for healthy work • Grant to the gym membership • Participation in health and wellness programs • Free drinks and fruits in the office

With us, your career becomes a personal Walk of Fame – we offer you exciting perspectives in the fields of assistance & secretariat, marketing, sales, HR as well as purchasing & logistics. Click "Apply" now!

We look forward to the application of people who contribute to the diversity of our company.

Joblocations:

70771 Leinfelden-Echterdingen, BADEN_WUERTTEMBERG, GERMANY

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