The Schwarz IT supports the entire digital infrastructure and all software solutions of the companies of the Schwarz Group. It is therefore responsible for selecting, providing and operating as well as further developing IT infrastructures, IT platforms and business applications. In order to optimally support the departments through IT solutions in their business processes, the Schwarz IT takes up the requirements of the departments in consultations and works together with these professional and efficient IT solutions. You expect very varied and responsible tasks with a focus on new conception and further development of complex solutions in customer service management These include the analysis of business processes, the creation of requirement documents, the design of solution architectures, the implementation of workshops with specialist areas, the management of projects You understand yourself as a driver of digitalization and are interested in advancing highly integrated solutions with your colleagues. You are responsible for the system of our internal customers with the team You work closely with the operationally responsible departments and specialists, structuring requirements, finding accurate solutions and taxing projects, including abroad You stand in exchange with adjacent teams and ensure professional documentation of systems/processes in your area of responsibility

You have successfully completed your studies of (economic) computer science, business management or similar You have profound knowledge in the field of consulting salesforce systems and have accompanied even complex IT projects independently You have knowledge of Salesforce Service Cloud products Optimum round knowledge in the field of AI and bot technology You are interested in service processes and innovative solutions on customer service You are characterized by pronounced analytical skills and a high degree of self-organisational ability / structured approach You have very good language skills in German and English You have a strong customer orientation, hand-on mentality and you like to work in the team JOBV1_EN