Customer service employee with a focus on complaint management (m/f/d)

Innovative, sustainable, responsible – these are the Stadtwerke Tübingen. As a modern and family-friendly service company, we are active with our 600 employees in the region and make an important contribution to the climate goals of the university city of Tübingen.

We are looking to strengthen our customer service department as a parental-time representative (to be limited to two years)

Customer Service Manager (m/w/d)

You are part of our customer service team and process general customer requests by phone, in writing and in person. You take customer complaints, process them carefully and agree with the relevant specialist departments if necessary. You identify recurring issues, problems and customer needs from the daily work, introduce suggestions for improvement and help develop customer service processes. You contribute to projects for the further development of digital service processes and thereby bring your practical experience out of customer contact.

You have a professional training or a comparable qualification. You ideally bring professional experience in customer service, also from the energy industry. You enjoy direct customer contact and a pronounced service understanding. You can record, classify and independently process customer requests in a structured manner. You are interested in good processes, service quality and digital solutions. You communicate safely and understandably in word and writing. You bring good MS Office knowledge; Experiences with SAP are advantageous.

Individual and intensive involvement in a qualified and motivated team A modern and safe workplace with extensive design space Targeted personnel development (internal swt academy) Performance and responsible remuneration (TV-V), occupational pensions and JobRad and numerous other swt-Benefits