Driver Support (m/w/d) Rental Car / Workshop

With 14,500 employees worldwide and more than 60 years of experience, ALD Automotive | LeasePlan offers full-service leasing, flexible subscription services, fleet management and multi-mobility solutions for customers of all sizes, including large companies, small and medium-sized companies, freelance and private individuals. With our high customer orientation we inspire our stakeholders and always act forward-looking and sustainable. We benefit from a comprehensive geographical coverage through direct presence in 42 countries and in another 16 countries thanks to commercial alliances, including our strategic alliance in North America with Wheels. Start als Sachbearbeitung Drivercare (m/w/d) Car Hire / Workshop.

In the Driver Service department in our head office in the Düsseldorfer Medienhafen you support your future team with the following tasks: You take the written and oral communication with the drivers in first-level support and are responsible for the processing of incoming driver requests until successful completion. You process reservation requests and are responsible for coordinating workshop appointments. You support and implement operational measures to ensure driver satisfaction. You update the driver's data and provide further services to the drivers. The telephone complaint management (document of relevant information in the EDV system, advice of customers/drivers in the area of rental, active control of cooperation partners) are also within your scope of action.

Successfully completed commercial training and professional experience in the service sector Ideally know-how in customer support and/or operations department Secure handling of MS Office products Good English, knowledge of another foreign language of advantage Excellent communication skills in word and writing Sovereign handling of the MS Office package

Your onboarding ... begins with our “Welcome Hour” in which you, together with all other new colleagues, are welcomed by the management and HR. Your Work & Life Balance ... we support our Mobile Working model. You have the opportunity to work in part at home within flexible working hours, but we are also happy to see you at the office. Of course, you can count for 30 days for your holiday planning. Your health ... is important to us – so we offer you comprehensive insurance services and resilience workshops to strengthen your physical and mental health. Your mobility ... we are promoting attractive car rental conditions as well as other exciting mobility opportunities through a fare grant to the public transport company. Our corporate culture ... is shaped by our joint action. The constant survival of our values – Authenticity, Collaboration, Curiosity and Commitment – is of great importance for this. An open feedback culture is an integral part of our everyday life, supported by our talent and performance management. We communicate transparently, inter alia, in monthly All Staff meetings and easy exchange talks in our One Hour with the management team. And of course we also celebrate together summer parties, Christmas parties and are active together at sporting events. JOBV1_EN