SCHEUERLE Fahrzeugfabrik GmbH | Germany | 74xxx Pfedelbach bei Heilbronn | Permanent position | Full time | Published since: 12.12.2025 on stepstone.de
Technical Customer Support Employee (m/f/d)
The TII Group is a globally aspiring manufacturer of heavy duty and special vehicles. The group includes industry specialists TII SCHEUERLE and TII KAMAG with production sites in Germany and India and a global organization of sales and service partners. With innovative vehicles for maneuvering and transporting, the Group supports its customers in its complex transport tasks. Are you looking for the right career move? Move the world professionally as TECHNICAL FIELD (W/M/D) and support us at our site in Pfedelbach (near Heilbronn) – unlimited, full-time. Become part of a family team that works great together and makes hard work easy. Or in short: Move the world! Become part of our team and help international customers with their technical knowledge: competent and solution-oriented. .
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Your tasks • Your profile • What we offer
You are the first contact point for our international customers and answer technical questions about our vehicles – competent, reliable and solution-oriented In order to ensure that our service external service technicians are running smoothly on site and that our customers are well serviced, you can support them with your know-how. You bring clarity into complex spare parts requests and ensure that our customers get the right solutions quickly Proactively maintain contact with our customers and service partners, build a strong network and thus contribute to long-term partnerships You analyze complaints and find fair solutions that create trust and secure our quality Their findings are directly integrated into product development and sales to continuously improve our vehicles and processes You coordinate recall actions and work closely with internal and external bodies to successfully master even complex challenges
Successfully completed training as master (m/w/d) or technician (m/w/d) ideally in the field of commercial vehicle technology or comparable technical studies Multiannual experience with technically complex products and structured solution finding Knowledge of mechanics, hydraulics, electrical and electronics High customer orientation, communication strength and enforcement capability – ideally with sales affinity Analytical, structured method combined with hands-on mentality Good knowledge of English, sporadic travel and knowledge in SAP (ideally SAP 4 Hana) and Salesforce Willingness to work on new topics and grow together with us
Attractive remuneration and special payments according to metal collective agreement Exciting product world Family working atmosphere High design space Flat hierarchies and short decision paths Annual development talks Staff offers 30 days Jobrad
Location
 | SCHEUERLE Fahrzeugfabrik GmbH | |
| 74629 Pfedelbach bei Heilbronn | ||
| Germany |
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