Liebherr-Aerospace Lindenberg GmbH | Germany | 88xxx Lindenberg im Allgäu | Permanent position | Full time / Home office | Published since: 22.10.2026 on stepstone.de
Head of Operations Management (m/f/d)
Liebherr-Aerospace Lindenberg GmbH is one of the leading European manufacturers of aircraft equipment. The products are used on board many large-scale aircraft, business jets and helicopters. In addition to chassis, flight control and actuating systems, the program also includes gears.
Head of Operations Management (m/w/d) Job ID 85105
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Liebherr-Aerospace Lindenberg GmbH is one of the leading European manufacturers of aircraft equipment. The products are used on board many large-scale aircraft, business jets and helicopters. In addition to chassis, flight control and actuating systems, the program also includes gears.
Head of Operations Management (m/w/d) Job ID 85105
- Head of IT-First-Level Support and Hotline Department
- Professional and disciplinary leadership and coordination and further development of employees
- Continuous development of support processes, methods and tools
- Ensuring high service quality in IT requests and disruptions
- Monitoring of Jira-Service-Desk tickets and ensuring their timely processing and proper completion
- Analysis of ticket trends and recurring problems to proactively improve solutions and support quality
- Ensure the application and compliance of ITIL-Best-Practices in support services and service requests
- Responsibility for automatic software distribution as well as for proper updating and patch distribution of applications
- Full cost center and budget responsibility for client hardware
- Promoting cooperation within the department and other IT areas for quick and effective problem solving
- Coordination with other IT departments to meet customer requirements
Successfully completed studies of computer science, business informatics or a comparable discipline Experience gained in IT support as well as in IT infrastructure and applications Representative management and leadership experience, ideally with experience in the development of employees Experience in handling customer requests and IT statements as well as Service Level Agreements (SLAs) Analytical thinking and the ability to identify, analyze and develop complex technical problems Excellent communication and team skills as well as high interpersonal and consulting skills Solution-oriented operation and the ability to set priorities even under pressure Good knowledge of German and English
Safe workplace in a successful group of companies Social benefits of a modern company Fair, performance-oriented remuneration plus Christmas and holiday money Good work-life balance - with 30 days vacation, flexible working hours to the possibility to work mobile Numerous offers for personal development Modern working environment, collegial cooperation and design freedom Operational health management
Location
 | Liebherr-Aerospace Lindenberg GmbH | |
| 88161 Lindenberg im Allgäu | ||
| Germany |
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