Senior Manager Customer Service (m/w/d)

We are one of the world's leading companies in orthopaedics, arthroscopy, sports medicine and orthobiology. True to our Mission Helping Surgeons Treat Their Patients Better, we have been developing innovative products and surgical procedures for 40 years. Arthrex was founded in Munich in 1981 - today our headquarters in Naples (Florida, USA) with further branches in 29 countries. Our corporate culture is characterised by cross-border cooperation and an exchange with colleagues from different nationalities. The development of new business areas and the expansion of our product range contribute to a steady growth and will lead us to the development of high-quality products in the future. Our employees contribute significantly to this success with their commitment. For this we offer a motivating, value-adding working environment.

Professional and disciplinary leadership and development of the Customer Service (Backoffice) department and the associated staff:in Control and coordination of activities in the department Consistent further development and optimization of processes and processes Ensuring customer-oriented communication within the area of responsibility Ensuring a functioning cross-departmental cooperation and communication Developing and implementing strategies within the customer service as part of the management team Responsible for the definition and fulfilment of target agreements within the framework of budget and strategy requirements Development and monitoring of key figures KPI etc. First contact: in complex cases Team tasks: Processing of alerts New customer installation and maintenance of customer master data in SAP/CRM Correct price and condition care in SAP Ensure proper documentation in the CRM system Ensuring customer signing inventory Management and processing of customer contracts

Extensive professional experience in a leadership position within a customer service organization, ideally in the field of medical technology/health Experience in an international corporate environment Complete studies in the field of business management or comparable qualifications High customer orientation and problem-solving competence Result-oriented, structured and independent operation Collaborative and communicative skills and safe handling of stakeholders at all levels of leadership Very good knowledge of German and English in word and writing

An activity in an international environment Personal and esteeming coexistence A future-proof workplace Flexible working hours and in many areas the possibility of mobile work Individual incorporation, supplemented by extensive introduction training Occupational pensions (indefinite employment) Free additional hospital insurance Support in various situations of life (e.g. childcare, care, personal questions, etc.) through cooperation with a service provider Free lunch from Monday to Thursday