You process and coordinate disruptions, service enquiries and access rights as part of IT service management. You analyse recurring problems and take measures to continuously improve IT services. You plan, coordinate and accompany changes in ongoing IT operations. You actively contribute to the implementation of IT projects. You will continue to create, maintain and develop documentation, instructions and knowledge articles. You provide IT-relevant knowledge for users as well as internal IT areas as required.

Your completed training as a specialist informatics / specialist in system integration Your knowledge of IT service management, ideally according to ITIL. Your experience in the planning, coordination and implementation of changes in IT operations. Your ability to create and maintain understandable technical documentation and user instructions. your structured, service-oriented and independent way of working. your high level of team capacity and responsibility.

Fair remuneration – E.-Gr. 9b TVöD; performance fee/year special payment and anniversary money Flexible working hours Possibility of mobile work and home office Varied, exciting tasks – with which you contribute to the satisfaction of the inhabitants and your colleagues Benefits and occupational pensions via supplementary pension fund Darmstadt Individual integration Extensive training and qualification possibilities Job Ticket Premium for the entire RMV area (incl. take-away – family & acquaintances) four hours of service on Kerbemontag and birthday Workplace in a central location – easily accessible by train and car Lockable bicycle parking Wellbeing offers: Work & Connection in the Town Hall courtyard and psychosocial advice Numerous Corporate Benefits via our Benefits Portal Support for apartment search in Rüsselsheim am Main Benefit from discounted memberships in our partner gym and invest in your health. We promote equality between women and men and support the reconciliation of work and family life. The full-time office can also be occupied in part-time. The town of Rüsselsheim am Main has joined the “Charta of Diversity” and promotes all employees with their diverse abilities and talents valued and without prejudice. All applications - regardless of gender, nationality, cultural and social origin, religion and worldview, disability, age as well as sexual orientation and gender identity - are welcomed. Applications for people with migration background are welcome. We take into account severely disabled persons in accordance with the requirements of SGB IX and the operational inclusion agreement. .