Deputy Team Leader (m/w/d) Customer Service Energy

With our energy comparison we always help our customers find the best offer in the tariff jungle of suppliers. As a test winner, we guarantee the best fares and ensure a smooth change. Use your chance to become part of our exceptional service team and help our customers save energy costs. At CHECK24, CHECK24 contributes to the digital transformation in agile as well as innovative teams and experience the rapid development of the market leader. We offer an extraordinary working atmosphere, flat hierarchies and start-up mentality paired with the CHECK24 Spirit. We are looking forward to your application as Deputy Team Leader (m/w/d) Customer Service at CHECK24 Comparative Portal Energie GmbH.

Support and representation of team management: You actively support the management of the team and take responsibility for leadership tasks Customer support: You process customer requests every day and take care of the testing and processing of energy exchange requests and complaints in cooperation with energy suppliers and internal departments Coordination and optimization of workflows: You coordinate and optimise work processes to ensure efficiency, quality and a timely implementation Communication and employee support: You support training, motivate the team and help resolve conflicts. In addition, you are the professional contact person for content and technical questions and provide valuable tips for improving quality and efficiency. Reporting and analysis: You monitor performance indicators and take continuous improvement measures to increase results in the long term Perspective: In the medium term, you take responsibility for managing employees from the team and are also able to guide them in a disciplined manner.

Practical experience and training: You have a successfully completed commercial training or completed business studies and already brings some years of experience in B2C customer service. A high level of communication competence and a safe occurrence are of course for you. At best, you are currently in a professional leadership responsibility or have already collected first disciplinary leadership experiences. Entrepreneurial thinking & hand-on mentality: You recognize opportunities, trade independently and implement ideas pragmatically. With your solution-oriented approach, you can tackle challenges directly and actively promote projects Outstanding customer orientation & Drive: You understand the needs of our customers, trades solution-oriented and strives to deliver excellent results. With your high commitment and drive, you are looking for sustainable customer satisfaction Teamwork and emotional intelligence: You work closely and respectfully with employees, colleagues and partners and bring a high emotional intelligence. You effortlessly engage in existing teams and support the leadership team through open communication and constructive cooperation Knowledge: Excellent knowledge of German in word and writing, as well as good knowledge of English, a safe handling of MS Office products and a good general technical understanding complete your profile

You become part of our success story: We are market leaders & dynamic start-up in one. With more than 15 years of success on the market, we offer you the stability of an established online company Your ideas are important to us and are quickly implemented: independent, agile work with the introduction of own ideas. Short decision paths and release cycles are of course for us We are pushing you forward: Individual promotion of your career through internal and external training as well as regular feedback talks and personal coaching. Thanks to our strong and sustainable growth, we offer perspectives in the technical and management career We appreciate your commitment: unlimited contracts and an attractive remuneration with annual premiums for special success. Coupons for numerous CHECK24 products, a subsidized occupational pension and many other benefits are available at the top You can easily come to us: Our central location directly at Donnersbergerbrücke. Our bright and modern office offers space for creativity, outdoor work and fun at the kicker. Thanks to MVV-Jobticket, bike/eBike leasing and free bike parking, you can get to the office in a climate-neutral and cheap way Modern work: decide whether you work in the home office on Fridays, collect up to 12 additional days a year or choose a salary increase instead. In addition, you can take up to 10 unpaid days a year, according to your individual needs Flexible working hours: With us there is no shiftwork and no weekend work - your working time is flexible between 7 am and 6 pm, so you can plan your day optimally We equip you: Powerful MacBook and get two additional screens You directly on the first working day With us you can feel comfortable: free drinks are cooled in every office. Coffee, cocoa, cereals and fresh fruit are regional and organic. 3x a week there is a free lunch through our catering We are also a super team next to the work: we have a collegial and friendly environment. At beer garden visits, office parties and our legendary summer and Christmas events we celebrate our successes. In addition, we organize team events and joint sports tours JOBV1_EN