Working Student Quality Management Customer Service (m/f/d)

Location: 51063 Köln | Contract type: part-time, terminated | Job-ID: 959391

What we plan together: Join now, we look forward to you! As a team, we enthuse customers from our markets (REWE and PENNY) and from our four online services. To this end, we are constantly developing our systems, aligning our processes with the needs of our customers and bringing their voices to the company. In our team, exciting challenges await you in a dynamic trading company with plenty of space for the active design of your task area.

What you do with us: You take responsibility to maintain and further develop our quality standards You evaluate calls and tickets according to defined criteria You identify action fields and document vulnerabilities to derive actions You are working on the development and updating of QM documents You support in the processing of customer contacts You create knowledge for the individual services You support the updating and optimization of the training documents for external service providers:inside

What convinces us: First of all, your personality: your pronounced, analytical and communicative skills. In addition, your high motivation, willingness to use and your joy of continuous development. Your strong hands-on mentality, your service and process-oriented thinking and acting as well as fun at work in an agile and dynamic environment and team. Your communication strength and customer orientation You have a good analytical ability to interpret the data A careful and structured procedure and a high degree of self-responsibility Your good knowledge in Microsoft Excel and PowerPoint Studies in economics, communication management or comparable In addition, you bring very good German knowledge in word and writing.

What we offer: REWE Group, one of Europe's largest trading and tourism companies, offers unique conditions for those who want to move. Discover a living employer that gives you confidence, free spaces for design and promotes innovation and fresh ideas through flexible structures. Those who work with us and move a lot can also expect a lot: Attractive remuneration as well as discounted food. Flexible working time without core times. Employee discount – 5% purchase discount at REWE and PENNY as well as further discounts at the toom construction market and at DERTOUR Group. A comprehensive health and sports offer. Networked: REWE Group’s enterprise-wide networks, such as our LGBTIQ network “DITO – different together” and the women’s network “f.ernetzt” for the exchange of career and personal development. A complete integration into the teams and the respective workflows, the takeover of responsible tasks and the learning of and with professional colleagues. Possible cooperation for final work (depending on the needs of the respective department). Career entry: admission to the “future steps” binding program with exclusive events and talent pool.

For more information, see jobs.rewe-group.com.

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