Customer Technical Manager in the Rail Freight Wagon Division (m/f/d)

ERMEWA SA is one of the main players in the European market for the rental, use and maintenance of freight wagons and, as the owner of one of the largest freight car fleets in Europe, offers a wide range of wagons that meet the conditions of use and the requirements of our customers. With our offices throughout Europe, we offer our customers local contacts and tailor-made solutions along their supply chain. We bundle resources as well as technologies and invest in modern vehicles to guarantee our customers success in rail freight transport. Team spirit, customer proximity, commitment, proactivity, technical know-how and sustainable development are the values that are lived daily by all our employees. The safety of the cars, the transported products, the environment and the persons involved has the highest priority for ERMEWA.

Customer Technical Manager (m/w/d) Location: Hamburg | Start: from now on | Scope: Full time

Become our Customer Technical Manager (m/w/d) – Technology meets customer success! You love technology, but even more do you love bringing customers forward? Are you thinking solution-oriented, explaining complex facts and feeling at home at the interface between IT, product and customer? Then you're right with us! Your mission As a customer technical manager, you are the technical savings partner of our customers. You make sure that our solutions not only work, but deliver real added value.

Your tasks – varied and forward-looking Technical support and advice of our customers throughout the lifecycle Analysis of customer requirements and translation in technical solutions Close cooperation with technology, sales and project management Support for implementations, integrations and rollouts Proactive identification of optimization potentials at the customer Escalation management in complex technical issues Building long-term, trusted customer relationships.

Your profile – dedicated and structured Complete studies in the field of economic engineering, mechanical engineering or a comparable qualification Multiannual experience in a technical customer-oriented role (e.g. Technical Account Manager, Solution Engineer, Customer Success) Embossed communication skills and high customer orientation Structured, independent and solution-oriented operation Very good knowledge of German and English.

Our offer – your added value at Ermewa A key role with a lot of design space and direct customer influence Exciting customers and innovative technologies Flexible working hours and hybrid work Attractive salary package including additional services Training budget and individual development possibilities An open, collegial team with short decision-making. .