Flying Doc / Teamlead

Company description For more than 30 years, MSX International has been a reliable partner for leading vehicle manufacturers, their dealer network and mobility service providers worldwide. Our unwavering commitment is to support our customers in the transformation of their companies and the effective management of their operations in the areas: sales performance, repair optimization and compliance, parts and accessories distribution as well as customer retention. With global teams, our industry expertise and the power of technology, we develop and deliver tailor-made, sustainable and innovative solutions and services. This helps our customers to optimize their processes and to inspire their own customers. Additional information

The Technical Specialist (Automotive) is responsible for carrying out on-site and remote operations to shorten repair runtimes, solve complex technical problems and support service networks in a quick and correct troubleshoot. Exterior and remote operations to support traders, authorized workshops and technical centers across Europe to reduce vehicle downtime and residues. Diagnosis and solution of complex technical incidents to customer vehicles, including advanced electrical/electronic and multiplexing errors. Analysis of problems on individual vehicles and systematic fault patterns affecting several vehicles; Detection of emergency measures and corrective measures. Use of OEM diagnostic tools (e.g. wiTECH POD, DiagBOX VCI) for guided diagnostics, software updates, reprogramming and parameterization. Interpretation of current schedules, service manuals and technical communications to identify the causes and determine suitable repair methods. drawing up clear technical reports, incident summaries and action plans; Preparation of results for engineering, quality and aftersales teams. Participation in the Technical Assistance Process (case management, escalation, completion) in compliance with KPIs and service levels. coordination and support of interdisciplinary teams at the repair site; Implementation of on-the-job training and knowledge sharing to technicians. Introducing recurring problems and insights into knowledge databases and continuous improvement processes. Ensure safe work practices and cost-conscious decisions during diagnosis and repair support. management of tools, equipment and operational logistics; Keep accurate records of cases, time and priorities.

Qualifications That's what you bring Proven experience in the automotive industry in areas such as technical support, diagnosis, workshop operation, external service or technical support for OEM/importers. Practical experience in solving complex electrical/electronic errors and driving problems using OEM diagnostic platforms. Experience in working with cross-functional teams (workshop, parts, quality, engineering) as well as in supporting several locations or markets. Experience in handling technical documentation, case reports and the training/coaching of technicians. European field experience and multi-brand knowledge are of advantage. Funded theoretical and practical knowledge of modern vehicle systems (drive train, suspension, ADAS, vehicle electronics, CAN/LIN/FlexRay, high-voltage systems, if applicable). Safe in dealing with diagnostic methods (error tree analysis, root cause analysis, guided diagnosis, software calibration/flash processes). Competent in reading and applying electrical circuit diagrams, service instructions and OEM technology documentation. Knowledge of aftersales processes and KPIs (first-time fix rate, transit time, warranty/goodwill inspection). Used in handling OEM diagnostic tools and equipment, including wiTECH POD and DiagBOX VCI; Ability to adapt to other OEM tools. Competence in ECU programming, coding and configuration; Knowledge of software update processes and secure gateway access. Advanced use of multimeters, oscilloscopes and measurement technology for signal tracking and testing. Ability to interpret and troubleshoot using electrical circuit diagrams and network communication (e.g. DTC analysis, live data, bus diagnostics). Strong technical writing skills: precise incident summaries, repair instructions and knowledge articles. Secure handling of IT tools (laptop-based diagnostics, remote support platforms, ticket/case management systems, MS Office or equivalent software). Customer orientation and cost awareness: balance between quick problem solving, quality and cost control. Problem solving and analytical thinking: structured analysis of complex technical problems and definition of pragmatic corrective measures. Communication: clear and concise oral and written communication for technicians, service managers and engineering teams. Cooperation and coordination: effective support and leadership of interdisciplinary teams in workshops and technical centers. Training & Knowledge Transfer: Ability to coach technicians, perform on-the-job trainings and create valuable knowledge articles. Organisational capacity: operational planning, time and priority management and case management across multiple locations and markets. Adaptability and openness: sovereign handling in dynamic multi-brand environments and quick incorporation into new tools, procedures and technologies. Self-initiative and self-employment: self-employed work in the field of external services, appropriate escalation and consistent cases. Attention to detail: accuracy in diagnosis, documentation and compliance with safety and quality standards. Loadability and stress resistance: reliable performance under time pressure and in complex or important situations.

Flying Doc / Teamlead Full time Workplace Type: Customer Site Remuneration: up to EUR 60,000 - annual Description Job title: Technical Specialist (m/w/d) Location: Germany Working hours: 40 What we offer Continuing training: support for professional and personal development Working environment: A dynamic and supportive working environment Work-Life-Balance: Flexible working hours and home office opportunities, 31 days of holiday (including Christmas, New Year's Eve and Rosenmontag) Additional services: occupational pensions, health programs and grant to the urban sports club Benefits: from day one Cars with IT equipment With more than 5,000 employees, we are globally represented in more than 80 countries and employ our expertise in the following areas: Consumer engagement Parts, Accessories & Service Performance Actionable Insights Repair Optimization & Compliance Learning Solutions Distribution & Sales Performance Our proven success has led us to work with almost every car manufacturer on the market. The MSXI Purpose To empower Movers and Makers to thrive in our ever-changing world. The MSXI Mission To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored, sustainable and innovative solutions. The MSXI Vision To be the clients' first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry. MSX is an employer who promotes equal opportunities and explicitly welcomes applications from qualified and suitable candidates regardless of gender, ethnicity, disability, age, sexual orientation, gender change, religion or belief, marital status or pregnancy or maternity. As a user of the “Disability confident” program, we guarantee an interview to all disabled applicants who meet the minimum criteria for the job. If you click on the above link or any third party link in this post, you will leave this website and will be forwarded to a third party website where the terms and conditions of use and privacy policy of this website apply. .