Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER00047PN Mercedes-Benz Group AG is one of the most successful automotive companies in the world. With Mercedes-Benz AG, the vehicle manufacturer is one of the largest providers of premium and luxury cars and vans. Do you want to actively shape the Customer Experience (CX) of a global company for Mercedes-Benz in the area of Marketing & Sales? Our Strategy & Communication Customer Experience division anchors customer perspective in strategic and operational decision-making processes and establishes customer experience as a key success factor in the company. By combining data-based 360° customer insights and a clear CX strategy, we drive customer-centric transformation forward and, together with our international business partners, support the implementation of relevant initiatives. Within the area, our team focuses on the customer journey from the consideration to the purchase phase. We define customer experience standards, measure CX performance and advise internal stakeholders to ensure a consistent and customer-oriented experience along the key customer contact points. Your tasks: Support in the analysis of customer feedback, customer journey performance and customer experience key figures Working with the development of customer-journey and customer experience concepts across different touchpoints deriving insights and recommendations for action from customer, market and competitive analyses Creation of presentations, reports and decision templates for management and stakeholders Support in the preparation, implementation and follow-up of workshops, meetings and committee meetings Coordination of tasks, follow-up of activities and support in managing various projects and initiatives Participation in the transfer of customer experience strategies into specific business activities - support of communication and change management measures within the framework of customer experience programs Cooperation with national and international stakeholders from different business sectors The activity can start from October 2026.

Studies in Business Administration, Economics, Marketing, Industrial Engineering, Communication Sciences or a comparable degree course Outstanding interest in customer experience, customer orientation, strategic issues and global transformation initiatives Analytical way of thinking and a structured, independent and result-oriented way of working Secure handling of Microsoft PowerPoint and Excel Very good knowledge of German and English in word and writing High communication and team skills as well as a proactive and self-responsible operation Analytical thinking and strategic working First practical experiences in the areas of project management, consulting, market research or data analysis are advantageous We offer: Practical insights into strategic management topics that shape the future of the customer experience Close cooperation with various business areas Responsive tasks from the first day as well as free space to introduce and implement your own ideas A dynamic, collaborative team with high visibility within the organization Flexible working models as well as a modern and innovative working environment Please note that your internship at this site must have a prescribed mandatory share. Additional information: We are looking forward to your online application with CV, lettering, certificates, current enrollment certificate with a specification of the semester, if necessary. Compulsory internship certificate and proof of the regular study period. Please do not forget to mark your documents as ''relevant for this application' in the online form and note the maximum file size of 5 MB. Further information on the setting criteria can be found here. Disabled and equalized applicants are welcome! The severely disabled representative (sbv-zentrale@mercedes-benz.com) is happy to support you in the application process. People Solutions will be happy to help you with questions about the application process. You can reach us by email via myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mo-Fr 10-12am & 13-15am).

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