MediaMarktSaturn | Germany | 85xxx Ingolstadt | Permanent position | Full time / Home office | Published since: 15.09.2025 on stepstone.de
Expert Business Analyst (m/w/d)
For us “Let's Go!” is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That's why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across Europe. JOBV1_EN
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Your tasks • Your profile • What we offer
For us “Let's Go!” is not just a slogan, it is an attitude. We love technology and we want to excite. We have fun and want to inspire. Our customers and our teams. That's why we are looking for people who share this spirit. People who are passionate about creating the shopping experience of the future together with 50.000 colleagues across Europe. Development of business cases for customer care and experience Creation of financial models, ROI calculations, and cost-benefit analyses Analysis of customer care processes and identification of improvement opportunities Definition of KPIs and success metrics for initiatives Preparation of reports and presentations for decision-making Support during project execution and validation of business assumptions Measurement of project outcomes and derivation of recommendations
several years of experience in Business Analysis, Consulting, or Customer Care/Experience Strong expertise in business case development and financial analysis Knowledge of customer care processes, KPIs, and best practices Experience with analysis data and visualization tools (Excel, Power BI, Tableau) Excellent communication and presentation skills Structured and analytical way of working with a customer-focused mindset
International teams & exciting tasks 30 days vacation & company pension plan Employees discount & Fitness Collaborations Training & Education Open corporate culture & teamwork Mobile work (50/50) JOBV1_EN
Company location
Location
| MediaMarktSaturn | |
| Ingolstadt | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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