Commerz Real AG | Germany | 65xxx Wiesbaden | Permanent position | Part time - flexible / Full time | Published since: 02.04.2026 on stepstone.de
TI Service Desk Agent
We create sustainable living environments that inspire. Anyone who wants to invest in a stable and sustainable future does not come past real values. Commerz Real, a company of the Commerzbank Group, has been the focus for 50 years. Whether real estate, solar parks, line networks or production facilities: We focus on attractive value investments, which we can optimally structure for our customers with around 780 employees in Germany and abroad. This is how we create sustainable living environments that inspire. We combine the best of two worlds: As a successful medium-sized company, we are firmly established on the market, while our versatile (digitalization) projects provide space for creative and innovative minds. As an employee:in the field of information technology, you will create and implement part of the digital engine of a modern, internationally active asset and investment manager of the visions. On the way to the digital asset manager, IT is working on diverse, challenging projects. As part of our innovative team, we want to set standards for the industry together with you. .
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Your tasks • Your profile • What we offer
You are the first contact point in First Level IT support for all users of our IT services You support users competently and solution-oriented in case of malfunctions and questions about the used hardware and software – in close cooperation with the other IT areas You create, process and document support messages according to the ITIL Incident‐ & Service-Request Management Process You develop understandable documentation and instructions for our users You can participate in identity management and network topics You take over the administration and commercial management of our end-user hardware and software as well as the loan equipment You acquire IT equipment and keep an overview You tax external service providers and actively engage in IT and digitalization projects
You have the pleasure of calling and convince by your strong communication skills, with which you support users in a solution-oriented manner You work independently, appreciate the team's collaboration and bring a high service awareness with you You're safe to use Windows and Office 365 and you're keen to continuously work on new topics You know common PC hardware and are curious about the IT technology we use You speak fluent German and have good English skills You bring first professional experience, ideally in a comparable position A completed training as an information engineer*in, IT system businessman/wife or in a similar area is advantageous Cross-comers with corresponding know-how and motivation are also welcome
30 days off Occupational pension Flexible work Health and fitness services Employee conditions Assets Digital learning Family & Job friendly Friendly working environment Inspiring corporate culture Various tasks Work-Life Balance
Location
 | Commerz Real AG | |
| 65185 Wiesbaden | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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