Process Manager (ITIL) (m/w/d)

Оccupation: IT manager

-To join us for the digital sustainability of our Country.

As an IT system house of the Bundeswehr and IT service provider of the federal government, we offer comprehensive IT services from a single source. With over 7,000 employees we are among the ten largest IT service providers in Germany. We seek authentic IT lovers who love their passion with us want to share, are looking for challenging IT challenges and want to design Germany's IT.

The Processes department is responsible within the Digital division Workplace the service-specific process design. In particular, within the framework the service design phase but also continuously in the transition, Operation and CSI phase. Here the basis is created for smooth Processes in daily service provision.

You:

· Want to work in an expert team? · have an affinity for processes and structured processes? · with ITIL, document management and quality thinking on “You and You? · have extensive practical experience with process modeling in Standard tools?

Then you are exactly the person we are looking for!

-Your tasks:-

· Support in the advice of the service participants to the following Topics: Processes, service development, methodology and optimization · Service-specific process implementation as part of service development and Service improvement and delivery of service-specific Application cases and their process implementation · Coordination, modelling and approval of applications in ARIS · Creation of service-specific instructions in compliance with BWI Business Process Model Requirements · Support in process description, analysis and optimization and consideration of the interfaces between the processes of several Services

-Your profile:

· Successfully completed studies in IT or project management, e.g. Business Informatics, BWL with focus on project consulting, IT management, computer science or comparable · At least 5 years of professional experience in IT service management and Experience in projectic work · Professional experience in IT service management and affinity to Basic technologies · Very good knowledge of IT service management (ITIL certification) · Experiences in modelling (e.g. ARIS, BPMN, EPK, WKD, Swimlane, Visio) and implementation of IT service management processes · Very good knowledge of project management · German and good English knowledge in word and Writing

-We offer:-

· As the primary digitization partner of the Bundeswehr, we support in peace, crisis and war · It expects a pleasant working environment, an appreciative approach together and great team spirit · The BWI offers a market-oriented remuneration, a secure Workplace as well as a premised and employee-funded company Pension provision · You start with 30 days of annual holiday with option on individual adjustments · We allow you flexibility to work and private life in bringing in harmony · You will receive an individual training budget and a free access to LinkedIn Learning and the BWI Academy offers

Joblocations:

22587 Hamburg, HAMBURG, GERMANY

60311 Frankfurt am Main, HESSEN, GERMANY

90402 Nuremberg, Mittelfranken, BAYERN, GERMANY

04109 Leipzig, SACHSEN, GERMANY

80331 Munich, BAYERN, GERMANY

53119 Bonn, NORDRHEIN_WESTFALEN, GERMANY

89075 Ulm, Danube, BADEN_WUERTTEMBERG, GERMANY

10115 Berlin, BERLIN, GERMANY

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