Service Manager (m/f/d)

Responsibility for the entire service area: you run and organize the service for the BMW/MINI brand and ensure smooth and efficient processes.

leadership and development of the service team: You take over the professional and disciplinary leadership of around 15 employees and several trainees, promote their further development and ensure motivating cooperation.

Control of operational procedures: You coordinate the processes in the service and in the workshop, optimize existing structures and ensure compliance with manufacturer specifications and quality standards.

Ensuring customer satisfaction: Together with your team, you create a service-oriented environment in which customers feel reliable and like to come back.

Economic management of the area: You keep relevant key figures, costs and revenues in mind, define appropriate measures and ensure a sustainable achievement of objectives.

Cooperation with internal interfaces: You agree closely with the location management, sales, parts and other internal contacts.

Promotion of young motor vehicles: You accompany the training at the site and support the trainees in their professional and personal development.

Technical qualification: Complete training in the motor vehicle sector, ideally complemented by a further training on the motor vehicle master or a comparable qualification.

Leadership experience: First experience in the technical or disciplinary management of a service team is desirable, but no requirement. Your enthusiasm for leadership as well as your motivation to promote and further develop employees and trainees are crucial.

Experience in automotive service: knowledge of the processes in a car house or service company to safely control workshop processes and ensure high service quality.

Knowledge of BMW and MINI brands: Experience with BMW and MINI as well as the corresponding manufacturer systems is advantageous, but no compelling requirement.

Customer orientation and communication strength: Sovereign and binding appearance towards customers as well as the ability to lead the team clearly, value-adding and motivating.

Acknowledgment of figures and business safety: Safe handling of relevant key figures and experience in the economic management of a service area in order to evaluate results in a sound manner and to derive appropriate measures.

Structure and organisational capability: ability to keep track of the process and coordinate it clearly even in parallel requirements, ensuring efficient and stable service operation.

Own responsibility and entrepreneurial thinking: self-employed working, high motivation as well as the willingness to take responsibility and actively develop the service area at the Schwerin site.

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