Senior Expert Conversion Optimization (m/f/d)

With more than 2,800 employees, we are the leading experts for the repair and replacement of vehicle windows in Germany. With over 410 service centers and 170 mobile units, we stand for safety, reliability and highest quality standards. Our headquarters is located in the south of Cologne, the Customer Contact Center is not far from it in Bonn. We make the difference - with extraordinary devotion. In order to support IT, we are looking for

Senior Expert Conversion Optimization (m/w/d)

Developing prioritized hypothesis portfolios – based on data, user insights and business objectives – as well as controlling A/B tests across all phases: from idea to test design to rollout in the Omnichannel context. In close cooperation with UX, online marketing and IT development, ensure test quality, clean setup and methodological validity and data-based assumptions challenge. Create user stories, set up test setups, and use test and analytic tools in a sovereign way. Completely analyze test results – including secondary effects, segments and scaling potentials – and prepare them for different stakeholders. Set strategic CRO pulses, link conversion targets with clear KPIs, and develop Value‐Cases to control priorities, budgets and resources in a fact-based manner. Teams and stakeholders can work, test- and user-centred, and actively contribute to anchoring a sustainable experiment culture.

You share our values! We at Carglass® welcome all people as You are – regardless of age, social & ethnic origin, gender, sexual orientation, religion or (heavy) prevention. Experience in handling A/B testing tools as well as in setting, performing and evaluating experiments (e.g. hypothesis logic, sample-size calculation, significance analysis). Practice in areas such as UX/CX, Analytics, Personalization or Behavioral Economics – CRO is thrilling you even if you are not an expert in all disciplines. Joy in cooperation with different disciplines and the ability to communicate data, insights and recommendations clearly, understandably and convincingly – even at management level. technical understanding (e.g. HTML, CSS, JavaScript, Tracking Logics) or the motivation to deepen yourself further here; Hypotheses can be considered technically and discussed with development teams at eye level – without having to be a full stack developer. Openness for agile, user-centric working methods as well as curiosity to question assumptions and to develop better solutions based on data. An education, a study or practical experience e.g. in communication design, UX, psychology, BWL or e-commerce can be helpful – but your mindset is crucial for experiments, users and data-driven work.

Modern working environment: flat hierarchies, duz culture, employee events Start-up/ personal development: integration plan with internal programs, training opportunities Work Life Balance: Home Office (incl. IT equipment for home), Flexible working hours, Sabbatical, 30 days vacation Well-Being: variety of sports and health measures, subsidised health insurance, special leave Safety: safe workplace in an innovative, value-oriented, growing company, asset-effective services, occupational retirement Social Responsibility: Emergency Fund, Foundation “Giving Back”, Spirit of Belron