Team Leader P&C Insurance in the Customer Service Center

Welcome to the Gothaer Authentic. Really. Unadjusted. That's what we are. And so you can be with us at any time. As an insurance association on reciprocity, we have known for more than 200 years the strength and dynamics of Community cohesion. He still inspires us to go bravely new ways. Look forward to a mix of individual freedoms, diverse employer services and a strong community you can count on at any time. Now discover the job that suits you. Team Leader*in Composite Insurance in Customer Service Center

The core of your activity is the disciplinary and professional leadership of your employees In this context, you are responsible for team-related success control and security as well as for ensuring compliance with the service levels in the team In addition, you (under customer, sales and earnings points) will be aware of the quality assurance and further development of the rules and guidelines of the core processes relevant to the team of risk carriers. You plan the technical and organizational development of the team as well as the personnel deployment planning and control You are also responsible for interface management with other organizational units (including within the group, e.g. sales units such as regional directors and independent external services) and for contact with end customers Last but not least, you take over the operational expertise in the field of composite insurance and work in projects and in cross-disciplinary topics

In your daily work, you benefit from your resilience and enforcing as well as from your high level of cooperation and conflict Your distinctive communicative skills are individually tailored to the addressees and always create an exceptional service experience You bring a high level of willingness and team skills as well as the willingness to take responsibility with you In addition, you have a completed vocational training as a merchantwife for insurance and finance or an alternative qualification with a strong insurance cover In addition, you have more than several years of relevant experience in the composite area associated with very good insurance expertise Ideally, you have already gained some years of leadership experience, e.g. as a team leaderin an approximately 10-person team Good knowledge of the operational processes in the field work and in the management of staff complete your profile

Gothaer-Mindset live – motivating responsibility, consequently strengthens, competence decides, wins together and thrills future Flexible working – home office possibility, modern working areas, 39.5 hours/week and 29 days Family support models – KiTa cooperation, holiday programs and other offers from the PME family service Crossing through the country – for you there is the German ticket for 19 euros per month Individual (further) development – multi-page training offerings with seminars, programs, network formats, language courses in German and English, training on the job or e-learnings Well supplied – operating restaurant, coffee bar, (online)sports and prevention offers, multiple excellent health management, employee assistance program, discounts on insurance products and purchasing benefits (e.g. estates via corporate benefits in online shops) Care for the future – Our own occupational pension (bAV) from the first working day More sustainable work and live – Active opportunities for co-design in sustainability management as well as bike leasing, e-tanks, car sharing parking, CO2 neutrality at the Cologne site JOBV1_EN