Head of Customer Service Management (m/f/d)

As one of the largest banking IT service providers and digitization partners in Europe, we are the driver of digitalization within the Sparkassen financial group. With more than 5,000 employees at 3 locations, we make digital banking of today efficient and develop smart financial services of tomorrow. We offer a wide range of tasks in which individual strength can be excellently introduced. Whether it's app development, network technologies and server operation or consulting, training and support – we have every one of them to call! As a specialist:in or as a generalist:in. Everything with best career opportunities, lots of space for personal development and numerous benefits.

For the organizational unit Customer Service Management we are looking for the next possible appointment for the Hanover, Münster or Frankfurt am Main site

Perception of management and leadership tasks as part of the professional and disciplinary management of the department (employee talks, target agreement and target controlling, coaching, personnel development, employee deployment planning) Representing the department within the financial information technology and towards customers and partners Contact person for the service provider management of the customers for all contracted services of the portfolio of the Infrastructure Services division and coordination of the timely provision of the service level reports Acquisition of customer service management for managed services and service center/customer service center customers Responsible implementation of tasks, resources and budget planning for the department Advice and support of the Head of Division in technical and operational tasks Responsible for the clarification of the cause and follow-up of measures in the event of a deviation of service level performance Strategic further development of its own department and the area (in the team of the FK) in conjunction with innovation capability.

Completed business or IT-related studies (economic informatics, computer science) or comparable training incl. Management experience less than seven years of relevant professional experience in the IT environment, ideally multi-year professional experience in dealing with customers and in service management High sense of responsibility and entrepreneurial thinking, address-oriented communication to top management, resilience and sovereign appearance in challenging situations Embossed customer and service orientation High durability Communication strength and openness to exchange positively with each other across all hierarchy levels readiness for regular travel activities

You're wondering why you should work on financial computer science? We have some good reasons for you. In addition to flexible working hours, discounted job tickets or the possibility to work on mobile, we offer you a lot more: Pension provision Accessibility Industrial sports Family service Company events Flexible working hours Mobile work Job ticket Canteen Contract Education Fitness promotion We offer you an attractive remuneration based on your qualification as well as your relevant, practical experience. .