Dedalus HealthCare GmbH | Germany | 45xxx Essen | Permanent position | Full time / Home office | Published since: 02.02.2026 on stepstone.de
2nd Level Support Opus::L (m/f/d)
Hardly any other industry develops as rapidly as currently IT healthcare. This point alone could be exciting enough. Nevertheless, we find it even more exciting to get the best out of the product for our customers every day.
We are looking for reinforcement for our team at Essen/Remote site
2nd Level Support Opus::L (m/w/d)
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Your tasks • Your profile • What we offer
Processing of complex support requests regarding our software in the field of clinical chemistry.
Analysis, diagnosis and solution of technical problems, in particular in the field of data processing and user administration.
Cooperation with the development team to find solutions for software-related disruptions and challenges.
Documentation of support cases and solutions in our ticket system.
User support in technical queries, both by phone and remote access.
Close cooperation with customers to ensure that their requirements are met and improvements can be implemented.
Completed training as a medical-technical assistant or medical specialist with at least three years of professional experience in clinical chemistry
Knowledge of the processes and requirements in laboratories
Experience in implementing organizational structures in laboratory facilities
Knowledge of software and PCs
Integration and team skills
Previous knowledge of laboratory systems and their parameterization are desirable
Experience in the GMP environment is advantageous
Technical interest and knowledge of English are also desirable
Unlimited employment contract with attractive salary for a long-term perspective
Flexible working hours and working time models incl. work from home with modern hardware equipment
Promoting individual skills taking into account personal preferences and commitment
Group accident insurance (also applicable for accidents at leisure)
Insurance package: occupational retirement, occupational health insurance and occupational disability insurance
Modern offices and free parking
Corporate Handy also for private use
Membership of the Urban Sports Club
Jobrad and grant to the Jobticket
Regular activities and social events in the team, in the location and in the organization
Be part of our innovative power and shape the future with us!
teamdedalus #together4success #dedalusgroup
We look forward to your online application with letter of motivation, CV and certificates!
Disabled applicants are particularly taken into account with the same suitability.
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Location
 | Dedalus HealthCare GmbH | |
| 45136 Essen | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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