Working Student Analysis, Support & Coordination – Mobile Payment (m/f/d)

PaymentWERK is an innovative FinTech company based in Hamburg that specialises in cashless payment transactions. Our mission: to make payment transactions with smart products more efficient and cost-effective. As part of the EDEKA association, we benefit from a strong network and trusting partners. With our innovative payment solutions, we make sure that traders can hear the phrase “with card, please”.

You want to lay the foundation for your career in business or IT-related project management? Then you're right with us! As a working student (m/w/d) in Customer Care Service “Mobile Payment” you support our project team in communication between an external hotline service provider and our developer team. You are analysing customer concerns, working at the interface between technology and service – and gaining experience that will help you get into roles such as business analyst, process analyst or project manager. Your tasks Support in communication with the external hotline service provider (in close coordination with project management) Analysis and categorisation of customer requests and support tickets Detection of whether these are technical disturbances or application problems Cooperation with the developer team for technical testing of errors Documentation of recurring support topics Working with the identification and evaluation of optimization potentials in the support process

Current studies in business, (economic) informatics, communication sciences or a comparable subject First experience in customer service or technical support Analytical thinking and structured working Good communication skills Interest in cashless payment, app technologies or FinTech Very good knowledge of German and English

Deep insights into the interaction of customer service, technical development and project management Practical experience in an agile, technology-driven working environment Personal development through close cooperation with experienced colleagues: women from support, IT and project management Flexible working hours and the possibility of home office by arrangement Food grant and a dedicated team that welcomes you