0Customer Success Manager B2B Ordering Platform (m/f/d)
Medipolis GmbH | Germany | 0xxx Jena | Permanent position | Part time - flexible / Full time / Home office | Published since: 15.01.2026 on stepstone.de

Customer Success Manager B2B Ordering Platform (m/f/d)


At Medipolis we pursue a clear goal: we help seriously ill people and their families every day. With our unique principle of integrated pharmaceuticals, we combine pharmaceutical know-how, nursing care and digital innovation. All our areas work together hand in hand: Our pharmacies in Jena, Apolda and Naumburg are the starting point for people in every situation. In hospital care, we advise and supply medical facilities with prescription medicines and provide our pharmaceutical expertise in a targeted manner. Our employees in the production of drugs produce patient-specific drugs at the highest level. In the area of Homecare, we accompany seriously ill people throughout Germany in their home environment and help them with experience and humanity. Through the Medipolis Intensive Shop, we provide medical facilities quickly and reliably with everything needed in everyday care and practice. With the Medipolis Academy, we enable medical and nursing professionals in practical, certified training. And with our digital solutions, we actively shape digitalization in the healthcare sector. What drives us is responsibility – and the conviction that real care only succeeds when all draw on one line. Technically strong. Humanly engaged. And with the courage to go new ways. Become part of our team – for better care of seriously ill people. Your new job In order to strengthen our Web & App team, we are looking for a Customer Success Manager B2B ordering platform (m/w/d), part-time or full-time (30 - 40 h/week) in an unlimited fixed position at the Jena site at Convales Services GmbH, a sister company of the Medipolis Group. Together with the development team and our Product Owner, you have a goal in mind: to increase the share of digital orders. You help your users from doctoral practices, order management and sales efficiently use the ordering portal. We offer you a modern working environment and a maximum of 4 days of mobile work per week. You want to be more than a gear in the gear? Then work with us on the integrated patient care of the future. We live an open culture of mistakes, are curious, ready to learn. .

Your tasks • Your profile • What we offer

You are contact person for all questions regarding the operation and use of our order portal. You collect, qualify and structure questions and feedback from users. You develop solutions and agree with the team. You go proactively to our users to make the order portal even better. Start training material and carry out training for new customers and users as part of onboarding.

You have professional experience as Customer Support Manager, Application Specialist, Customer Care Manager, Implementation Manager, Account Manager B2B, Project Coordinator:in Digitization, Product Manager Assistant, Technical Account Manager, Software Trainer, Customer Success Specialist, Customer Experience Manager, Digitization Consultant or the like? You are strong in communication and do everything to make users happy? You have well-founded practical knowledge in the onboarding of software solutions, customer support and are happy to get in touch with customers on-site? You are thrilled with digital processes, have a solution-oriented thinking and pursue an agile way of working? You are a flexible and communicative team player who can prove good German skills in word and writing (at least language level C1)? Do you have a degree in BWL, Business Informatics, Economics, Digital Business, E-Commerce, Media Management, Communication Science, Computer Science, Medical Informatics, Health Management, Medical Technology or a comparable qualification? Then you are right with us! Get in touch now!

Onboarding & incorporation 13. Monthly content 31 days holiday JobRad-Leasing Co-workers-learning premium Benefits via benefits.me Occupational pension Company doctor Individual life and health advice

Location

ava Medipolis GmbH
07745  Jena
Germany

The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.

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