BWI GmbH | Germany | 53xxx Rheinbach | Permanent position | Full time | Published since: 05.08.2026 on stepstone.de
Senior IT System Administrator Communication in shifts (24/7) (m/f/d)
As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With more than 8,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, we are concerned about the future digital capability of the Bundeswehr. Senior IT System Administrator Communication im Layerdienst (24/7) (m/w/d) from now on and in full time in Rheinbach. The Service Control Center (SCC) department is part of the Rheinbach location centre and is responsible for monitoring the WAN, LAN, TK and other BWI operating services in a 24 hour shift operation. All messages and system events are recorded, classified, categorized, evaluated and prioritized in the SCC location centre. If a direct solution is not possible by the location center SCC, the messages with all the associated information are forwarded to downstream system operations for interference suppression, external service providers and call readiness are activated if necessary and escalations are carried out if necessary. .
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Your tasks • Your profile • What we offer
Central communication interface between the BWI and the users of the IT systems as well as dispatch function for specialist faults Acceptance, qualification, response and, where appropriate, forwarding of general enquiries as well as reception, detection and resolution of fault messages System administration including monitoring in the field of networks (WAN, LAN, TK) and processing of incidents and incidents (2nd level) according to existing work instructions Control and monitoring of the sole use of employees of the service center during standby time, if necessary Error analysis Documentation of the measures carried out in the ITSM system and the incorporation of new colleagues Participation in smaller IT projects and participation in the creation of process descriptions and knowledge management
Complete vocational training or studies in the field of information, communication and communication technology About 5 years of relevant professional experience as well as experiences with Active Directory (AD), TCP/IP, MS operating systems and MS servers, first experience in coordinating small projects Good knowledge and experience in the application of ticket systems (e.g. MAXIMO) and knowledge databases as well as user knowledge of MS Office products (Word, Excel, PowerPoint) Knowledge of networks and corresponding protocols, active and inactive WAN/LAN components, data protection and data protection Good organisational and team skills, analytical thinking skills and decision-making and implementation strength German knowledge in word and writing and willingness to work in 24/7 shiftwork
Through varied and socially relevant tasks, we ensure the smooth operation of IT and the digitization of the Bundeswehr The goal is for us. For us, an appreciative approach and a great team spirit are elementary The remuneration is between € 51,300 and € 75.140. The actual amount is determined based on your responsibility as well as experience and competences We offer 30 days of annual vacation, 1 day of service plus options for individual adjustments Our Benefit app gives you a monthly balance and can also secure tax discounts on tickets for the ÖPNV We support professional and personal training through individual measures and free access to LinkedIn Learning Our job bike offer allows leasing up to 2 bikes
Location
 | BWI GmbH | |
| 53359 Rheinbach | ||
| Germany |
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