Woelcke GmbH & Co KG | Germany | 7xxx Heimsheim | Permanent position | Full time | Published since: 06.05.2026 on stepstone.de
Service Advisor / Technical Account Manager (m/f/d)
Contact for customers. Interface to technology. Accompanying individual vehicles. With us, motorhomes are more than just vehicles. They are mobile homes, long-planned dreams and often over many years an important part in the lives of our customers. Right at this point you come into play. As a service consultant/technical customer service provider, you are an important contact person for our customers in the service and retrofit area. They listen, go open to people and accompany inquiries by phone, in writing and personally with a secure sense of customer contact, technical connections and binding communication. You don't have to know every detail of our vehicles. It is more important that you bring interest in motorhomes, caravaning and individual vehicle solutions and have the pleasure of inspiring people for our vehicles and our company. All that makes our products in detail, learn with us. Good incorporation is ensured: Your predecessor will pass on his knowledge as part of the handover to you before going to the well-deserved retirement. .
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Your tasks • Your profile • What we offer
In your role, you will accompany the service and retrospective questions of our existing customers from the first contact to the internal vote. You take up concerns, clarify wishes and requirements and make sure that a customer request will be a realistic and clean solution. Your everyday life is the close coordination with our technical colleagues. You agree internally with workshop, production or construction, help to assess the effort and time requirements and create matching offers on this basis. Your tasks include: Acceptance and support of service, retrofit and change requests telephone, written and personal communication with existing customers and interested parties technical and organisational coordination with the departments Creation of offers for service and retrofit services
For this task, we are looking for a person who likes to communicate, performs bindingly and at the same time provides a good technical basic understanding. You should have the pleasure of handling customers and be open to working in our vehicles and their special features. What's important is: Joy of communication and the handling of people safe, friendly and binding occurrence technical understanding and interest in motorhomes and caravaning Structured work on supply creation and coordination Teamability and secure German knowledge in word and writing
It expects an indefinite workplace in a specialized manufacturing company with direct customer contact and a lot of self-responsibility. In your role, you work independently, accompany customer requests bindingly and take responsibility for ensuring that suitable and well-tuned solutions are made from individual wishes. You will be in close contact with our customers as well as with workshop, production and construction. We offer you: 30 days Slip time Holiday and Christmas money Employee discount JobRad
Location
 | Woelcke GmbH & Co KG | |
| 71296 Heimsheim | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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