HEK - Hanseatische Krankenkasse | Germany | 24xxx Kiel | Permanent position | Full time / Home office | Published since: 01.09.2026 on stepstone.de
Customer advisor health insurance / customer service at the Kiel location (m/f/d)
Do you bring experience in customer service, telephone customer advice or the call center environment, and are you happy to respond to people with your authentic way and find suitable solutions? You're a team player, and your work doesn't get you out of peace so fast? With these qualities, are you looking for a decent employer who is always on your side? Here's your chance! At the HEK, we are looking for a customer advisor for health insurance / customer service (m/w/d) for our service team at Kiel with the focus on contributions and insurance law. Among other things, our service team advises insurers, service providers, doctors, employers and tax advisers on all issues relating to health and care insurance. Communication with our customers takes place in various ways: by phone, personal, written and digital. .
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Your tasks • Your profile • What we offer
For our customers, you are the first contact person to support them in their concerns. You advise them comprehensively and service-oriented on all topics with the focus on contributions and insurance law within the statutory health and care insurance - by phone or personally. As part of our service team, you represent our first-class customer service. You answer written customer requests by e-mail. The creation and dispatch of certificates and information materials is also one of your tasks.
a completed training in a service-oriented profession (e.g. in insurance or banking, dialogue marketing), in the field of social security or healthcare alternatively professional experience in customer service, call center or in the telephone customer advice first knowledge in the field of statutory health insurance Number affinity and a structured and careful way of working Fun at work in the team
Great benefits such as a tariff payment with holiday and Christmas money, up to 37 days holiday and up to three days home office. Detailed information about our benefits such as a tariff payment with holiday and Christmas money, up to 37 days holiday and up to three days home office can be found on karriere.hek.de/benefits. Contract Work-Life-Balance (38,5 hours/planbar 8-18h) Company fitness near Grant D-Ticket Occupational pension Homeoffice HEK-Fitness Rooms/ Courses Jobrad Assets up to 37 days holiday HEK Events Discount offers for employees Holiday + Christmas money Health at work Working app Introduction and further development
Location
 | HEK - Hanseatische Krankenkasse | |
| 22041 Kiel | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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