Customer Management Agent (m/f/d)

You are passionate about working agile and want to make different every day? Then you are right with us! We are auxmoney – a leading digital platform for private loans in Europe and convinced that better credit is possible for more people.

As a company, we combine the startup mentality with the security of a successful Grown-Up. Together we work at our locations in Düsseldorf, Budapest and Dublin.

Thanks to flat hierarchies and diverse design and development possibilities, you will be able to deliver excellent results and work with exciting projects. You can simplify processes and products and make auxmoney active as a company. Whether intern or manager: All of us make a valuable contribution.

Visit us also on our social media channels to gain a better impression of us.

Do you want to have real impact every day, support people in challenging situations and be part of a dedicated team? Then you are right in customer management at auxmoney. A dynamic, value-adding environment awaits you, focusing on cohesion, self-responsibility and the view for individual solutions. Here you actively shape the customer experience, introduce your ideas and develop professionally and personally. Together we set new standards in customer support and find solutions that really help.

This is what awaits you:

Central contact for our customers: You accompany our customers around their ongoing financing and insurance and support them with all relevant concerns. Active support in payment difficulties: In telephone and written contact with customers in challenging financial situations, you make an important contribution to supporting our investors. Individual solution finding for borrowers: Together with our borrowers, you develop suitable solutions for their repayment challenges and thus contribute to stable customer relationships. Processing diverse customer requests: Whether by e-mail, chat, post or phone, you answer competently, reliably and service-oriented to all concerns. Cooperation with external partners: You conduct the correspondence with our external service providers in the area of receivable management and ensure a smooth flow of information. Interface function in the company: You work closely with upstream and downstream specialist departments and ensure efficient forwarding and processing of customer concerns. Internal voice tube of our customers: You represent the interests of our customers in the company and contribute to improving processes and decisions from a customer perspective.

Qualified training and professional experience: You have a completed commercial training and at least 3 years of relevant experience in debt management, customer service or banking. Excellent passion for customer satisfaction: You have the pleasure of contacting people and are committed to creating positive customer experiences. High readiness and motivation: You work hard, reliable and bring a positive basic attitude to your daily work! Strong affinity for digital platforms: You feel comfortable in online environments and you can put yourself well into the perspective of customers and technical systems. Embossed communication strength and empathy: Your contact joy and your sensitive being help you professionally engage in different people. Very good knowledge of German in word and writing: You express yourself clearly, safely and understandably, both verbally and in writing. In challenging situations: Even with difficult conversations or increased work, you keep calm and remain solution-oriented.

Flexibility for your lifestyle: Enjoy family-friendly working hours and a generous home office control so that you can stay agile and flexible in every situation of life. Ergonomic work: For your days in the office we offer ergonomic jobs that provide you with a comfortable and healthy working environment. Responsible work: Through short decision-making, we enable you to work independently and actively contribute your ideas – with us you have room to take responsibility. Growing with us: Expand your potential with numerous design and development opportunities and an annual development budget to achieve your professional and personal goals. Common fun: The team spirit is not too short for us – we regularly offer events and parties where fun is not too short. Mobility by choice: Whether you are a train ticket or a car park – we will help you choose your preferred mobility. Stay active: keep fit with a discounted membership at Fitness First or Urban Sports Club or use our gym right in the house to stay active after work and strengthen your work-life balance. Ensure the future: Think about your future – we offer you grants for occupational retirement, so that you plan with us in the long term. Individual offers: We take into account your personal life situation – whether you are a parent or like to travel, we offer customized offers that match your life. Your perspective: You have the chance to work independently on solutions in customer management and to introduce your expertise. Experience how you help auxmoney build and strengthen sustainable customer relationships.

Equal opportunities and diversity are particularly important for us as an employer. We are therefore looking forward to applications from mothers, fathers, people with disabilities and people from the LGBTQIA+ community. Please let us know if we are to use a gender-neutral pronoun, you need access to our office, or we should plan more time for the application process. .