Front Desk Supervisor (m/f/d)

As a front desk supervisor, you will ensure a smooth and flawless reception. With coordination, speed and an eye for detail, you will let excellence become noticeable from the first moment. Your duties include:

Operational direction of the entire reception area (reception, guest service, concierge/night team)

Ensuring smooth check-in and check-out according to 5-star standards

Active care and binding of guests, including VIP handling

Leadership, training and deployment planning of the front office team

Checking the procedures and quality assurance in guest service

Cooperation with other departments (housekeeping, reservation, technology, R&B) to optimise guest satisfaction

Treatment of complaints and special requests with diplomatic skills

Management of cash registers, settlements and reporting of relevant key figures

Responsibility for compliance with standards, guidelines and safety requirements

Participation in the further development of service processes and guest communication

Multiannual experience at the reception, of which ideally in leading role in luxury hotel industry

Excellent knowledge of guest service and handling VIPs and international guests

Management skills, organizational skills and team orientation

Very good knowledge of common PMS systems (e.g. Opera, Protel, etc.)

Professional and sovereign appearance, even in stress situations

Impressed communication skills and diplomatic skills

Responsibility and solution-oriented action

Very good knowledge of German and English in word and writing (further languages of advantage)

Flexibility in terms of working hours and willingness to participate actively in the daily operating business

Sofitel Munich Bayerpost offers you the opportunity to work in an elegant and multicultural environment, to take advantage of real career opportunities, to benefit from continuous training and to work in a company that lives humanity, well-being and excellence.

Our internal service culture also includes:

12 gross salaries + 13. salary + bonus payment + holiday allowance Guaranteed extra-tariff allowance Outstanding discounts, including worldwide overnight stays via AllHeartist Card and Voucher, Corporate Benefits with over 800 partners, F&B and Spa Premium payment when recruiting new team members Luxury Experience with accompanying person to get to know the hotel from the eyes of a guest. Own uniform, cleaning included Balanced staffing in our staff restaurant, as well as fresh fruit, hot and cold drinks, including soft drinks. 39 hours a week, no subservices, service planning for two weeks in advance, overtime is compensated Many team activities and team events Outstanding training offer and continuous training opportunities