Manager Marktforschung/CX Researcher (m/w/d)

Tradition with vision: The WERTGARANTIE Group Founded in 1963, WERTGARANTIE Group has become a leading provider of insurance and services for everyday products. With our product brands, we are broadly positioned: from smartphones to refrigerators, gardens and hearing aids to everything around the bike there is hardly anything we don't care about. The continued success is due to our more than 1,200 dedicated employees. That's why we create an environment where they like to work. Despite the size of the company, we cultivate a family corporate culture in the WERTGARANTIE Group, characterized by appreciation and respect - and we are proud of it! In addition, there is an attractive performance package and a variety of career opportunities in over 30 areas at the headquarters in Hannover. Sustainability is more than a trend in the WERTGARANTIE Group - it is an integral part of our corporate philosophy and part of our mission. We are not just talking about reduced paper or energy consumption: The holistic approach is our guide to a future in which we continue to offer our employees a secure, long-term job.

VERTGARANTE In 1963 WERTGARANTIE was a pioneer. Company founder Kurt Jodexnis came up with the idea of securing expensive household appliances against damage, even in improper use and for many years. We rely on the best partner, which is even conceivable for this - the specialist trade. Finally, it is the one that provides on site for repair or replacement. The concept is still successful. Today WERTGARANTIE is the expert among the special insurers and works with over 7,200 partners. About 7.5 million customers trust our Group in Consumer Electronics.

Design the future of the customer experience! We are looking for a Manager Marktforschung/CX Researcher (m/w/d) at the next time for Customer Experience Management.

Your passion: lift customer experience to a new level! You're burning for not only understanding customer needs, but also improving them specifically? You love working data-driven and creating real value with your analysis? Then become part of WERTGARANTIE and shape the future of the customer experience with us!

Your mission: Understanding and optimizing customer behavior: You conduct empirical studies and data analysis, explore the customer journey and evaluate processes from a customer perspective. Insights with effect: You generate sound insights to optimize the customer experience and develop fact-based action recommendations for sustainable customer retention. Data-based customer centering: Your research results flow directly into the strategy and help continuously improve the customer journey - in close cooperation with various departments. Presentation & Communication: With enthusiasm, you introduce research results and actively contribute to anchoring customer centering in our corporate culture. Cooperation & Innovation: You work with external service providers and institutes, coordinate research processes and support the selection of suitable partners. Sustainable positioning: You are actively involved in consumer surveys and support our mission 'Repair instead of throwing away' through sound analyses and insights.

Multiannual experience in CX research and empirical research. Funded knowledge in quantitative & qualitative research as well as in the customer journey analysis and CRM data evaluation. An analytical way of thinking combined with empathy and curiosity for customer experiences. Joy in developing and configuring data-based solutions. Enthusiasm for the presentation and creative preparation of figures, data and facts. Want to introduce your own ideas and solutions in a dynamic team. A reliable, structured way of working that your team can rely on.

Value Annual closing ceremony, Business celebration, Jubilee celebrations, Birthdays: We take every opportunity to celebrate our small and great success together. One of the biggest differences between us and other companies is personal interaction.

Total We reward your commitment with an annual holiday and Christmas money.

Work-life balance We live flexibility and therefore make flexible working time models possible in many areas. In addition, you can enjoy 30 + 1 day holiday per year.

Sustainability We mean it seriously and constantly develop our sustainable products and procedures. You benefit from your contribution to climate protection and business success in the form of a sustainable and success-based bonus system. We also support sustainable mobility with the German ticket and bicycle leasing.

Health Hansefit, massages or influenza vaccinations - We strengthen you and your health.

Development We learn and grow together: we are open to you the needs-oriented, individual development and further training opportunities.

Discover our other Benefits. JOBV1_EN