Daimler Truck AG | Germany | 76xxx Halberstadt | Permanent position | Full time | Published since: 19.06.2026 on stepstone.de
IT Operations & Application Manager Aftersales Warehouse (Global Parts Center) in Halberstadt (m/f/d)
At Daimler Truck, we are changing the transport system of today and jointly achieve real effect. We take responsibility worldwide and work together as a global team. We are driving our progress and success together – each: at Daimler Truck makes the difference. Together we want to reduce our carbon footprint, increase safety on and off the road, develop smarter technologies and attractive financial solutions. All this is essential to achieve our goal – for all those who move the world. The TT/IMC division is responsible for all IT systems in the Mercedes-Benz Trucks Sales, Aftersales, Operations and Plants divisions. Together with our business partners, we develop solutions for the automotive value chain for our works, production and sales. As part of the Focus project, we are currently expanding our Responsibility Portfolio to include aftersales as well as MPC Germany, UK, Europe and Rest of World. There are unique opportunities for designing the future process and system landscape of Mercedes-Benz Trucks and Evobus. The Trucklog project provides the systemic basis for the elimination of the global logistics Mercedes-Benz Truck from the previous responsibility and operational implementation by Mercedes-Benz cars. It includes the implementation phase and the GoLive of 11 market-specific warehouses with 44 connected global markets as well as our central warehouse (Global Parts Center) in Halberstadt, which supplies these market camps. More than 200 employees are involved in the project: within the end of 2026 in order to shape the smooth transition of this division. Based on the IT system landscape, we are talking about a state-of-the-art SAP cloud solution (RISE) as the core of the implementation, which effectively depicts the 11 market-specific camps, the 44 markets and the central warehouse with connected direct customers. This system is supported by so-called satellite systems (5) which represent pre-processes for the operation of the Global Parts Center (GPC) Halberstadt, as well as a system network of factory logistics, which implements the inbound functionality of the GPC and in turn consists of eight other systems. In the GPC there is also a high-bay warehouse as well as an automated small parts warehouse as automated structures, which also have to be integrated. In total, we are talking about a very complex IT system environment with very high number of interfaces (>100) as well as very high number of specialist and IT sectors involved (>15). As an IO for our regional central warehouse Halberstadt, you are responsible for supporting and representing the application management on site and take responsibility for planning, controlling, reporting and escalation management as well as operational availability of various plants at Halberstadt (GPC), in particular the automatic warehouse solutions and the integrated SAP systems. Be part of our global team: You make the difference – YOUMAKEUS
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Your tasks • Your profile • What we offer
Main contact partner:in for stakeholders in the central warehouse regarding IT services and aftersales applications used in Halberstadt Planning, coordination, implementation and documentation of operational requirements incl. Targets for selected operating applications in the central warehouse and transfer to IT results Consulting the business unit with regard to tailor-made IT services and solutions, as well as identifying further applications and innovative approaches Determination of functional requirements in coordination with stakeholders from the affected business area and the IT department Design of local processes, methods and procedures in cooperation with the business unit, aligned with the IT reference model As a contact point to architects and specialists for the qualitative development and development of IT services and solutions Coordination and advancement of the local implementation of processes and methods in their own sphere of responsibility Application of project management methodology and continuous quality management for application maintenance services in the central warehouse Analysis and communication of implementation problems in the context of cross-departmental IT votes Ensuring the operation of the used applications including escalation management as well as ensuring an end-to-end quality performance according to SLA/OLA; Monitoring and reporting of process performance using defined KPIs incl. Deduction and implementation of improvement measures Continuous coordination with stakeholders on future developments for the early identification of process changes and improvements Function as an interface between IT department, internal departments and external service providers Cooperation with relevant stakeholders (e.g. ISO) on risk analysis, documentation and implementation of risk mitigation measures Organisation of training and test scenarios with process users:in cooperation with external service providers Identification of process breaks and waste in the end-to-end process, derivation and presentation of solution concepts Supporting management in evaluating solutions and making decisions Ensuring compliance and control of all IT governance-relevant aspects in the warehouse Consultation of technical and functional application owners:inside and specialist areas in all aspects of local IT governance Understanding the locally used applications, in particular warehouse management system and automatic warehouse systems, as well as coordination in case of malfunctions or requirements with specialist areas, team and service providers
Complete study in the field of business information technology, computer science, IT management, business management with IT focus or comparable qualification knowledge of IT and experience in IT service management; ideally complemented by experience in IT consulting and strategy development Experience with common tools (e.g. JIRA, ServiceNow, Solman, Power BI), agile methods (Scrum, Kanban) and SAP (eWM or S/4HANA) Experience in stakeholder, process and requirement management Ability to identify and implement alternative process management solutions and to connect policies, projects and processes Knowledge of key trends and applications of automation and data analysis technologies (e.g. AI, RPA, Data Mining & Analytics) Strong social competencies: Embossed communication skills, conflict management, emotional intelligence and high customer orientation Analytical Strength: Strategic and Critical Thinking and Very Good Problem Solving Competence Structured mode of operation: organizational design, effective time management and high detail accuracy German and English knowledge (at least C1 level) in word and writing activity with high on-site presence at the site of Halberstadt; Moving or moving Pendulum readiness
Among other things, the following benefits await you with us: Attractive compensation package Occupational pension Flexible working models that adapt to individual life phases Health care Individual development opportunities through our own Learning Academy and free access to LinkedIn Learning
Contact
 | Daimler Truck AG | |
| Daimlerstr. 10/15, 72793 Halberstadt | ||
| Germany | ||
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