Service Manager Output Solutions (m/f/d)

You ensure the timely and error-free provision of the services responsible and are the central contact person for our customers in order to provide effective and solution-oriented solutions. You organize and moderate both internal and external service meetings and thus ensure smooth exchange and clear communication. You work closely with the sales organization, product management and development and bring your expertise to the performance and requirement description, acceptance tests and the cost estimation. The processing and implementation of individual customer orders as well as the reliable assurance of the invoice are also part of your responsibility. Incident, problem and change requirements, you work with a solution-oriented approach and make sure You are quickly and efficiently solved.

You have completed vocational training in the IT sector with many years of relevant professional experience or a completed study in the IT sector with several years of relevant professional experience or comparable qualifications. Analytical and conceptual thinking is one of your strengths. Safe appearance and communication skills are yours. You bring an independent and independent way of working. You have knowledge in ITIL and service management processes. You have knowledge of German (at least C1 level) and good English (B2 level). You are ready to introduce yourself in an agile environment with dynamically changing requirements in the team. .