Team Leader Customer Service Center Outbound (m/f/d)

The Sparkasse Hildesheim Goslar Peine is more than just a bank – we stand for reliability, act socially responsible and actively engage in our home region. With a good mix of tradition and innovation, we show understanding and proximity on site and accompany our customers through all phases of life. We want to inspire them and help achieve individual goals. As a future-oriented employer, we like to promote our employees in their further development. We offer a pleasant working environment with the possibility of mobile work and family-friendly design options of your work-life balance. Collaboration, appreciation, support and success are being raised with us. Be part of our team! You are a leader in passion and coaching and further development of your employees are your heart topics? Then we are looking for you as a team leader:in for our outbound team at the customer service center in Hildesheim! We offer a job that makes you happy: For the smooth management of the operating action in the outbound team of our customer Service Center, you coordinate the day-to-day business of the employees and design and optimize processes and workflows. You actively drive the sales orientation in the team and develop your employees in outbound telephony. In doing so, you will be able to safely apply them to distributive approaches, e.g. through our Integrated Language Management IAM, to accompany them in situ in everyday work and to help them continuously expand their skills. Through coaching, feedback and clear impulses you create the basis for a successful, proactive customer approach and a high customer satisfaction. In addition to the active appointment agreement for our consultants, you will continue developing the telephone channel strategically with the aim that your team will also realize minor product sales independently and successfully. With your personality, you create an open and value-estimating working culture in which self-responsibility, teamwork and motivation are not just empty word sleeves.

You get a working environment that motivates you and supports you: Site guarantee: Replacement e.g. to Munich? Not with us - the Hildesheim Goslar Peine region is our business area and here we also work. We live a value-adding corporate culture, a sense of responsibility for climate and the environment and a collegial and motivated coexistence. We are committed to the Charter of Diversity - we are at the heart of man. With your individuality you are welcome with us. Attractive remuneration with the pay group 9c TVöD-S plus occupational pension provision. Holidays: 32 days vacation and the option for more, additional vacation days give you enough time to enjoy your life even outside the job. And otherwise? Indefinite work contract, mobile work including technical equipment, individual training and development possibilities, Hansefit, Jobrad as well as strong employee conditions, of course we also offer. You benefit from flexible working time models with working time recording and sliding time. Our Benefits can be found here. You can sustainably shape the future and culture in our region. What we want from you: A commercial training plus a building qualification to the farmer (m/w/d) that can still be acquired. You look back on a few years of practical professional experience in media or sales customer support and ideally already have first leadership experiences. You have excellent communicative skills and a sovereign and open appearance. You are interested in financial and digital topics and trends combined with the willingness to face the constant challenges and develop yourself and your team. We are happy to provide you with the time flexibility to perform your tasks in parttime. We respect equal opportunities, diversity and inclusion. You are welcome to us – no matter how old or young you are, regardless of your origin, sex and health, no matter who you love and what you believe. We look forward to your application! Please understand that we can only receive applications via this portal and not by email. Thank you. Mrs. Kerstin Wittenberg from the Human Resources Department, Tel. 05121 871-4182 or by e-mail at kerstin.wittenberg@sparkasse-hgp.de and Mrs Deborah Miller (Head of Division Medialer Sales) at Tel. 05121 871-3680 or by e-mail at deborah.miller@sparkasse-hgp.de.

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