Salesforce Expert - Sales Cloud, Service & Account Engagement (m/f/d)

As a Salesforce Expert, you are our central representative for the entire Salesforce landscape. You do not think in individual tools, but end-to-end along our customer journey and take a real key role with great design playroom. Focus on Sales Cloud and Service Cloud, Account Engagement and Address and Process Management. As an interface between sales, marketing, service, and IT, you are looking for a high user acceptance from Salesforce in the fields of: Extensive responsibility and optimization of our Salesforce platform – from Sales Cloud to Customer Service to Account Engagement Ensuring seamless interconnection of sales, marketing and customer service and meaningful mapping in Salesforce Develop and maintain solutions for sales management, pipeline management, marketing automation, lead-nurturing, complaint and service processes as well as customer and address management Drive the automation and digitization of our processes across all relevant salesforce applications Creating reports and analyses that create transparency across the entire funnel – from lead and opportunity to the service case Schools and support our teams in dealing with Salesforce and continuously developing the application together with the stakeholders

Complete study of (economic) informatics, business analytics or a comparable qualification Found experience with Salesforce – ideally in multiple areas such as Sales Cloud, Service Cloud and Account Engagement Understanding continuous business processes from marketing to sales and service Experience in lead management, marketing automation, sales management, customer service and complaint processes as well as data and address management Experience in the automation and further development of CRM processes Salesforce certifications in the relevant clouds desirable (e.g. Sales Cloud, Service Cloud or Account Engagement / Pardot) Very good knowledge of German and English in word and writing

Flexible working time: You work with us in a 35-hour week to allow more leisure and a better work-life balance. Training and development: We promote your professional development and offer regular training and further training - also in our own K+N Academy. Teamcommitment: We have a collegial and supportive working environment in which teamwork is raised. Attractive remuneration: We offer a contractually regulated and competitive remuneration. Other Benefits: Join our regular team events and corporate events and strengthen our company's cohesion or meet your colleagues for lunch at our in-house canteen. .