the following activities: You are responsible for customer-oriented consulting, booking and selling DB and partner offers You conduct customer talks in compliance with the specified sales standards and in compliance with the specified quality standards You also accept customer complaints, complaints and complaints, treat these independently and meet decisions about cunning as well as fare refunds Through active customer address, you may advise them to use the digital apps and the ticket machines You inform yourself about innovations in

by using offered learning programs Your profile: You have completed vocational training, e.g. as a merchant for transport services, or comparable knowledge through relevant professional experience in sales or Sales You also have good knowledge of German – English skills are desirable Good traffic geographic knowledge as well as a pronounced customer- and service-oriented action – even in difficult situations – stand out Without travel advisers: nothing goes with us – at no time – you should therefore bring the willingness to the shift service (labour, weekend and holiday work) A high self-initiative, independent work in conjunction with high flexibility as well as a pronounced team capacity complete your profile

This is what awaits you in retraining The retraining period is about 3 months and we bear the costs It takes place in full-time (39 hours/week) and consists of theoretical and practical classes The theoretical teaching is carried out in part at the Berlin site, where you can find your practice assignments already trained travel advisers:of course also welcome. This is important to us: Our claim is to offer all candidates the same opportunities for entry with us, both with equal suitability. We actively promote diversity and cooperation in our teams. We appreciate any application, regardless of gender, nationality, ethnic and social origin, religion, world view, disability, duration of unemployment, sexual orientation and identity. Benefits: We offer you 16 free journeys within Germany per year and other discounts such as DB Job Ticket for your daily work. In addition, there are good opportunities for family and friends. Up to 34 days holiday: With us you can decide whether you want to take more vacation, shorten your working time or earn more. Depending on how it fits your life. We are your additional entry into the Deutsche Bahn Group world. Often, direct jobs at DB develop from our temporary contracts. Equal opportunities and self-determined participation of handicapped persons and equal workers as well as respectful cooperation are firmly anchored principles within the DB Group. This is why severely disabled people