Customer Support - Troubleshooting (m/f/d)

Processing and Solution of Technical Requests About Our Hosting and Cloud Products – by Phone, Email or Ticket System Analysis and independent troubleshooting – if necessary in cooperation with our specialist departments Documentation of solutions and active participation of our knowledge database Transfer of customer feedback to continuously improve our products and services Friendly, understandable and solution-oriented communication with our customers

Embossed technical interest, ideally experience in hosting, data center or server administration Experience in technical support is great – but also cross-comers with willingness to learn are welcome! Very good German knowledge and good English skills Customer orientation, empathy and fun to solve problems Self-employed, structured working and team skills Standby for shift service (including weekends and holidays)

At Hetzner Online you can expect exciting, challenging and varied tasks. Personal encounter, short decision-making paths and a pronounced DIY mentality are part of our corporate philosophy. In addition to numerous social benefits, flexible working hours (where feasible) and the possibility of developing you both professionally and personally, we offer you an attractive pay model.

Curious? What technical products do you use and how did you familiarize yourself with it? Tell us about this in your application – we look forward to finding out more about you.

Benefits @ Hetzner: PARTICIPATION: You benefit directly from the economic success of the enterprise by means of a generous profit. ASSESSMENT: Free snacks and drinks, common barbecues and height-adjustable desks – enjoy many advantages in the office. SPENDENBUDGET: With a donation budget of 800 € per year, you can support a community-friendly heart project. SURVEY / FREE MOVEMENT: You will receive 6 weeks of holiday and leisure compensation for 100% of the overtime worked. We support your family with a grant of up to €100 per child. .