Senior UX Manager | User Experience Management (m/f/d)

OTTO is one of the most successful e-commerce companies in Europe. With more than 18 million articles and more than 34,000 brands, otto.de is now one of the leading German online shopping platforms. As a marketplace, we are constantly opening up for other brands and partners and thus continue to grow. Relax? Not our thing! Not yours either? Then come to board and shape the future of e-commerce with us.

Diversity belongs to us, like the Elbe to Hamburg: We stand for openness, respect and tolerance, without If and But. Let's put the sails together – regardless of where you come from, who you love or what you believe in. Because you're unique and that's what we're looking for.

With us you can bring ideas and advance projects, engage in networks for your heart topic and actively shape our corporate culture. Trying things, thinking new, being innovative, growing beyond themselves – this is our mindset. Let's reach something big together. Whether you work on campus or at home. The User Experience Management department provides insights into the behaviour and visitor motivations of users and their feedback on development levels in product development and ensures that the user perspective is always on the table. In cross-functional teams, the UX managers organize and design the product discovery together with the product managers, UX designers and analysts and ensure that the development of the OTTO platform is aligned with the needs of our users.

Many speak of “Homeoffice” – we of “hybrid or mobile work”: You can work remotely up to 50% of your monthly working hours. Our teams, together with their leadership, decide how to balance out local time and mobile work. You can support us with at least 30 hours per week or full-time. The job is limited until 30.09.2027.

Further development of the OTTO product family: support in the optimization of otto.de and the OTTO app and in the new development of concepts. Analyse user needs: collecting and preparing insights into user needs and motivations in communicative formats. Regular user feedback: analysis of feedback from UX monitorings, UX testing in the usability laboratory and remote testing as well as online surveys. Integration of UX knowledge: combining user feedback with data from web analysis, A/B testing and customer development analyses as well as accompanying product development in the 360 degree method approach Presentation of insights into agile development teams and strategic initiatives: presentation of user journey and current hurdles within the Product Discovery. Organisation of parts of the product-discovery: especially observe and understand phases. You are not sure if the place fits you? – We are happy to contact Felix Naujack from the field. Do you want to live your future team and work? – As part of your application process, you will have the opportunity to do so at a later time.

Must-have: Found experience in consulting or product development in the field of usability / user experience with focus on research Experience in cooperation with interdisciplinary, agile product development teams Experience in the implementation of Product Discoveries (including Design Thinking) Practical experience in the field of UX Research, i.e. the use of quantitative and qualitative survey methods with special expertise in the field of user experience testing Found experience in conducting semi-structured interviews Found experience in the design, implementation and evaluation of online surveys (including knowledge of appropriate tools) Fast conception and observation as well as pronounced strength in analytical and conceptual thinking Sovereign presentation skills before different target groups (from product team to top management) Ability to translate insights into concrete actions and business-relevant decisions Own use of AI tools Language level: German C1 (skilled language use) and English B2 (self-employed language use) Nice-to-have: Experience in e-commerce (including knowledge in the field of marketplace action mechanisms) Experience with web analysis tools (knowledge of central Funnel-KPIs) Experience with Power BI Knowledge of behavioural economics

Work-life balance Hybrid working model with up to 50% remote work per month, Activity Based Working, flexible working hours (guiding time), 37.5h week, 30 vacation days, workation and Sabbatical option Compensation & additional offers Holiday and Christmas money, 15 % personal discount as well as numerous Benefits & employee offers (e.g. events, travels), pension schemes, possibility to share capital, relocation offer Professional & personal development One-week onboarding, training offers such as e.g. the OTTO Academy, digital learning platforms – including Masterplan, Coaching & Mentoring, Hospitations, Development Programs, Leadership and Expert Course, Participation Option at Fachkonferenz Health and well-being Mindfulness and stress management courses, offers for parents, occupational health & psychosocial advice Culture and cooperation Communities & Networks, Coworking & Social Spaces, Leading Principles, Regular Employee Surveys, Free Hot Drinks and Variety – Also Vegan – Food, Package Shop Mobility Germany ticket, free parking, e-store columns, StadtRAD stations & many Benefits more! !