Bertelsmann Global Business Services GmbH | Germany | 33xxx Rheda-Wiedenbrueck | Temporary contract | Full time / Home office | Published since: 03.02.2026 on stepstone.de
Service Request Specialist (m/f/d)
Bertelsmann is a media, service and education company active in around 50 countries around the world. The group includes the entertainment company RTL Group, the book publishing group Penguin Random House, the music company BMG, the service provider Arvato Group, Bertelsmann Marketing Services, the Bertelsmann Education Group and the international fund network Bertelsmann Investments. Bertelsmann stands for creativity and entrepreneurship. This combination enables first-class media offerings and innovative service solutions that inspire customers around the world. Bertelsmann Global Business Services: Design the future with us! Bertelsmann Global Business Services is a dynamic service unit in the corporate sector of the Bertelsmann Group. With locations in Germany, the USA and the UK, we offer innovative solutions for the commercial processes of our Group companies worldwide. On our integrated process and system platforms we develop and operate digital solutions tailored to the needs of our customers. We cover a wide range, including accounting, controlling, reporting, material management, procurement and accounting. Through continuous expansion of our portfolio, we integrate new processes to provide our customers with more efficient and comprehensive solutions. We cordially invite you to become part of our Global Business Services organization at the Rheda-Wiedenbrück site. Together we shape the future of our platforms - SAP, ServiceNow and Microsoft - and bring our services forward with intelligent technologies and processes. Become part of our team and get involved now! !
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Your tasks • Your profile • What we offer
You are the first contact point for service enquiries and supports users in their 1st level support. You process simple service requests, such as accesses, programs or general user questions. You ensure a high quality of service and always work structured and solution-oriented. You document inquiries and solutions in a transparent and comprehensible way. For more complex topics, you work closely with internal specialist departments or forward enquiries to the 2nd level support. You analyze recurring enquiries and actively introduce ideas to optimize our service and support processes. You help build FAQs and self-service solutions and help improve our service sustainably.
Completed commercial training or a comparable qualification First experience in the service, support or ticket environment (e.g. ServiceNow, Zendesk, JIRA, Freshdesk) is a plus - no need Secure handling of MS Office (Word, Excel, Outlook) Very good German knowledge Good knowledge of English for international cooperation You communicate clearly, friendly and solution-oriented You work structured, independent and keep a cool head even in stressful situations
Flexible working time models and Mobile Office A wide range of learning and digital training Comprehensive health offers and numerous free sports courses Job ticket and bike leasing Grant for operating restaurant Discounts for employees and more
Location
 | Bertelsmann Global Business Services GmbH | |
| 33378 Rheda-Wiedenbrueck | ||
| Germany |
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