Münchener Hypothekenbank eG | Germany | 81xxx, 80xxx München | Permanent position | Full time / Home office | Published since: 04.09.2026 on stepstone.de
IT Service Architect (m/f/d)
The Munich mortgage bank is an independent and successful real estate bank on the national and international market. We specialize in the long-term financing of residential and commercial properties in Europe. Design the IT service management of the future with us - in the field of IT control and governance of one of the leading German mortgage banks, you play a key role: responsibility for the strategic expansion and expansion of a modern, regulatoryly resilient ITSM framework and its anchoring in the organization. The position moves at the interface between technology, process design and stakeholder management. .
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Your tasks • Your profile • What we offer
Designing IT Service Management – Design and Development of ITIL-Practices Service Design, Service Catalog, Service Validation & Testing and Service Level Management Developing a service architecture – building and continuous further development of a service-oriented operating model including integration in IT architecture as well as building and execution organization Control requirements – Analyze, structure and translate technical requirements of internal and external stakeholders into sustainable service and process solutions Establishing standards – Developing target images, processes, guidelines and procedural instructions and creating pragmatic solutions for organisational and technical challenges ServiceNow is responsible – further development of the platform and the modules ITSM, ITOM and ITAM as well as ensuring a current, integrated and high-quality service catalogue Ensure governance – Integrating regulatory requirements in the banking environment methodically, comprehensible and document-proof into IT service management
Qualification & Experience – Completed studies (BWL, Computer Science, Business Informatics) or comparable training; each with subsequent sound professional experience in IT service management or IT architecture environment ITIL & ITSM expertise – Funded knowledge of the ITIL framework and proven experience in the design and control of scalable IT service landscapes ServiceNow & CSDM – Multiannual practical experience with ServiceNow (ITSM/ITOM/ITAM) and ideally knowledge of configuration and common service data model (CSDM) Regulatory know-how – knowledge of regulatory requirements in the financial industry or other regulated sectors (e.g. DORA, BAIT, MaRisk, KritisV) are desirable Communication & Enforcement – Convincing presentation and communication skills at all hierarchical levels as well as team skills and enforcement strength in complex organisations Language knowledge – Very good German knowledge (min. C1) and good English knowledge
We offer a motivating corporate culture and respectful cooperation in a modern working environment. Onboarding with Patenprogramm Flexible working hours & HomeOffice Work Eurorad bicycle leasing Fitness centre Indiv. Development & further education
Location
 | Münchener Hypothekenbank eG | |
| 80539 München | ||
| Germany |
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