Teamleiter Support (m/f/d)

Since 1991, Oehm and Rehbein has been developing and distributing digital X-ray solutions and adjacent software products for human and veterinary medicine, material/quality testing and the safety industry. These are system solutions tailored to our customers. The focus is on the equipment and care of doctoral practices, small hospitals and clinics in German-speaking and international areas.

With more than 150 employees at our locations in Germany, UK, Ireland and France, we are now looking at several thousand installed X-ray and image processing systems in over 140 countries, including cruise ships and the Neumayer Station in Antarctica.

Technical and operational management of support and service Ensuring high customer satisfaction through the continuous development of services and processes Responsibility for resource planning, capacity planning and budget management Process support in complex support cases, escalations and national and international service operations Standardization and continuous improvement of support and service processes Introduction, analysis, and reporting of relevant service key figures Close cooperation with the fields of development, sales, production and quality management Leadership, further development and promotion of employees and the establishment of a performance-oriented team culture

A completed study in the technical, IT or engineering environment or comparable technical training with corresponding professional experience Multiannual experience in technical customer support, service or customer success Experience in leadership, development and motivation of teams Embossed technical understanding as well as the ability to understand complex facts A constructive, targeted mindset with high motivation to take responsibility and to inspire people for common goals You feel comfortable in a dynamic environment, value great design freedoms and enjoy creating sustainable customer success together with your team Very good knowledge of German and English

Trustful cooperation in a future-oriented and internationally oriented company with flat hierarchies and a very good working environment An attractive workplace where our experienced team will intensively accompany you in your work. Exciting applications An attractive income and an unlimited employment contract Flexible working hours with working time account, no weekend work Other social benefits, including childcare costs, free drinks and fruits, bicycle leasing offer, job-ticket assistance, and a diverse range of health and sports services.

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