WBS IT-Service GmbH: Head of Service Desk (m/w/d) Shared Leadership in Leipzig

make IT happen!

The holistic support for the tailor-made design and use of our own IT landscape for companies and organizations is our concern as WBS IT-Service GmbH. In order to continue to ensure the satisfaction of our customers, improve service quality and further develop our Service Desk, we are now looking for a Head of Service Desk (m/w/d) in Shared Leadership in Leipzig. Together with a strong partner, you share responsibility for managing our Service Desk. You are a leader with passion for IT services and teamwork? Then apply with us and convince yourself of the numerous possibilities of development that are open to you with us!

Your new task:

• Strategic management and further development of the Service Desk: Together with our Head of Service Operations, you conduct a shared leadership, our Service Desk, developing new strategies to optimize support and ensuring the efficient processing of enquiries, incidents and service requests through clear processes and guidelines.
• Special and disciplinary leadership of the Service Desk team: Together with our Head of Service Desk, you take on the professional and disciplinary leadership of our employees: inside the Service Desk.
• Budget and Resource Management: You regularly plan and monitor the budget for the Service Desk, secure an efficient use of resources and carry out cost-benefit analyses to optimize expenditure.
• Personal resource management: You are responsible for strategic and operational resource planning taking into account market conditions and strategic adjustment of the company's internal focus competences.
• Internal and cross-disciplinary process optimization: You actively participate in leadership meetings and agree closely with adjacent specialist areas to optimally manage the strategic and operational work process.

This is what you bring:

• Complete technical studies or completed technical training.
• Multiannual professional experience in the fields of IT operations and IT service management and in the professional and disciplinary management of employees.
• Experiences in the management of IT operations, in the incident, escalation and problem management and in personal resource management.
• Understanding operating processes and organizational structures.
• Desirable, but no need is a certification in ITIL service management.
• Embossed Service and customer orientation, high communication skills and enforcement strength.
• German and fluent knowledge of English.

We offer you:

• An open corporate culture: We are a strong team of dedicated employees and meet at eye level. The doors to the management are literally always open. We are constantly working to improve our communication and our internal processes. Flexible work, both on site and hybrid, full-time or part-time. We have confidence working time and possible overtime are compensated for by leisure.
• A fixed integration programme, supervised by at least one experienced mentor: After the first days, where you will mainly be busy with organizational things, training and knowledge-based rounds, you will enter the daily business directly. Your mentor will provide you with intensive support in the process of incorporation so that you can achieve sustainable learning effects from the outset. In addition, more than 200 helpful colleagues are available to help you with your new tasks.
• Targeted training in consultation with our Education Manager: Together we develop an individual development plan and support you in achieving your professional goals. The implementation is carried out internally or in the form of one of our numerous specialist and executive trainings by external providers and certification partners.
• Modern Workplace: By default, you will receive a notebook, a service phone and a mobile headset – regardless of your location or position. All workstations in the office are equipped with two monitors each. For your health, our desks are height adjustable, the keyboard and mouse are ergonomic on request.
• Beloved Benefits: The possibility to use Company car, Job bike or Job ticket – also private. If necessary, you can also enjoy a kindergarten grant or a conversion of a wage share to VWL and BAV. Other Incentives such as corporate and team events, Discounts at the Corporate Benefits Advantage Portal, free fruit and drinks, special attention to birthdays and anniversaries. There is also the possibility of a Sabbatical.

Get in touch with your current CV (via Apply Contact Form) and experience real teamwork. We look forward to seeing you!

Personal formulations must be considered gender-neutral and apply to m/w/d.

Tags: Head of Service Desk, Head of UHD, Head of User Help Desk, Team Management, Webservice, webservice, support, support, System Engineer, ServiceNow, servicemanagement, ITIL, API, Servicemanager, Recommended Association Source/Application via: [https://www.commsbund.de/jobs/279987/head-of-service-desk-m-strich-w-strich-d-shared-leadership-in-leipzig](https://www.commsbund.de/jobs/279987/head-of-service-desk-m-strich-d-shared-leadership

Short information about the company

WBS IT-Service GmbH is one of the leading cross-brand service providers in Central Germany. With coordinated consulting and service services, we as a competent and reliable partner support our customers in the establishment and optimization of IT-supported business processes and system operation. As a service provider, we see our core competencies in planing, providing and maintaining high-availability IT solutions under the respective requirements of our customers.

Joblocations:

04109 Leipzig, SACHSEN, GERMANY