Expert Service Provider Management & Quality Management (m/f/d)

Are you burning to systematically control the quality of our external service providers and to improve them sustainably through effective correction and prevention measures (CAPA). Do you want to make service quality measurable and actively develop - especially in the automotive and property/ liability sector?

Then apply now and become part of the AXA Service Center!

In the AXA Service Center, we take care of the communication with our customers: in addition to the handling of the subject in the Kfz, Sach/Haftpflicht (SUH), sick and life.

To ensure the quality of our external service providers in the long term, to control them in a targeted manner and to improve them continuously, we are looking for an experienced:n Expert:in service provider management with a focus on quality management.

You continuously control and develop the quality management of our external service providers You develop and implement quality standards and CAPA processes and ensure their sustainable application You establish an audit and assessment program including risk assessment, action planning and consistent follow-up You conduct regular quality discussions and performance reviews with service providers and conduct concrete improvement measures You develop KPI-based quality indicators and reporting routines, analyzes quality data and manage optimizations You coordinate projects for quality and process optimization, accompany change processes and document measures as well as governance structures You work closely with disciplines, IT, Legal, Compliance and Operations and ensure clear communication with internal stakeholders and external partners

You have a completed university degree or a comparable qualification, e.g. B. training with multi-year relevant professional experience

Ideally you bring multi-year experience in the service center environment in the insurance industry and/or in quality management with

You have experience in project management, preferably with reference to quality or process management

You work structured, analytical and solution-oriented and keep an overview of complex topics

You have very good presentation skills, especially in PowerPoint, and you can understand content

You convince by strong communication, moderation and conflictability as well as a high level of implementation

You bring strong data and analysis skills (e.g. Excel) as well as an independent, result-oriented and team-oriented way of working with

Flexibility: Work up to 60% from the Home Office

Well-being: operating restaurant, modern campus, ergonomic jobs, in-house café with bakery and massage studio on campus

Movement: Approved fitness, business sports association and occupational health management

Mobility: Free Germany ticket, sufficient free parking and direct public transport

Team: Meet-Ups, team events like our own carnival party and afterworks

Development: development programmes, e-learning, coaching and employee talks and further education