Hedin Automotive Services GmbH | Germany | Bautzen, Kamenz | Permanent position | Full time / Home office | Published since: 27.03.2025 on stepstone.de
Head of Customer Service (m/w/d)
We at Hedin Automotive have made it our goal to become a firm part of tomorrow's mobility. We master the challenges every day in the team. As one of Germany's largest trading partners of Mercedes-Benz, Daimler Truck and Hyundai with over 30 locations. We complete our product range with smart, Land Rover, BYD, Mitsubishi Fuso, Hongqi, Dodge RAM and Xpeng. To strengthen our team, we are now looking for a Head of Customer Service (m/w/d) for the Bautzen and Kamenz locations. JOBV1_EN
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We at Hedin Automotive have made it our goal to become a firm part of tomorrow's mobility. We master the challenges every day in the team. As one of Germany's largest trading partners of Mercedes-Benz, Daimler Truck and Hyundai with over 30 locations. We complete our product range with smart, Land Rover, BYD, Mitsubishi Fuso, Hongqi, Dodge RAM and Xpeng. To strengthen our team, we are now looking for a Head of Customer Service (m/w/d) for the Bautzen and Kamenz locations.
Team leadership and development: Responsible for the management and promotion of the customer service team to ensure first-class service Process optimization: Introduction and improvement of processes to increase service quality and efficiency#Customer support: Ensuring effective support and care of long-term customer relationships Customer satisfaction and feedback analysis: Monitoring and analysis for continuous optimization Service key figures and budget management: planning and monitoring of budgets and service key figures to ensure efficiency and profitability Reporting: Regular reporting of performance indicators to service management and development of suggestions for improvement
Qualification: Complete training in the field of automotive technology or master title Experience: 3–5 years of experience in employee management and the automotive industry, preferably in commercial vehicle Technical skills: knowledge of the use of CRM systems and helpdesk software as well as data analysis tools for evaluating customer data Communication capability: Competent in handling customers via phone, email and chat as well as with basic IT skills for technical customer support Business knowledge: Confidence with business principles for efficient management of customer service
A modern working environment in a renowned car house A team that supports and promotes you Employee discounts, retirement and regular corporate events The opportunity to introduce your ideas and develop you A job bike so that you stay mobile not only in the car house, but also in everyday life JOBV1_EN
Company location
Location
| Hedin Automotive Services GmbH | |
| Bautzen, Kamenz | ||
| Germany |
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