Senior Customer Experience Manager (m/w/d)

We at The Stepstone Group have a clear and very important mission: to find the right job for everyone. With our data, our platform and our technologies, we bring job seekers and companies worldwide together to create the “Perfect Match” for both sides. With more than 20 brands, we are committed to a fair and prejudice-free recruitment in over 30 countries. Become part of our team of around 4,000 employees, redesign the job market with us and accompany us on our journey to the world's leading online job platform.

Make your next career step at The Stepstone Group and take responsibility for the continuous improvement of our customer experience. You work in the Customer Experience department and promote the analysis of customer expectations as well as the optimization of our customer journeys. With your commitment, you make a valuable contribution to redesigning the labour market of the future. Your tasks Analysis of customer expectations and effective further development of customer experience in specialist departments Design and optimization of customer journeys with the aim of increasing customer satisfaction (NPS) sustainably Planning and control of international customer and market studies in cooperation with external agencies Preparation and presentation of study results to senior management and C-level executives Implementation of ad hoc projects to improve customer satisfaction

Completed study of economic, social sciences or a comparable degree 3–5 years of professional experience as CX manager: on the company side, in consulting or in a market research agency Embossed analytical skills, structured and self-responsive working methods and a convincing occurrence Knowledge of statistics and data analysis in the context of CX and enterprise data Very good German and good English skills

For us as a community it is important that you not only feel comfortable with us, but also outside work. Because your job is to enrich your life. This is why we offer you the following advantages: 30 days holiday + 1 day of service + 2 extra days for Christmas and New Year Hybrid working model Occupational pension Operational risk life insurance Volunteer days Jobbike In-house Gym In-house Barista Discounted Urban Sports Club membership Discounted parking, job or Germany ticket and you can bring your dog to the office! Our Commitment Same opportunities for everyone – this is important to us! We are convinced that diversity and inclusion are important elements for our success as a global company. That's why we want to win, promote and bind the best talents for us. We look forward to any application, regardless of origin, gender identity, sexual orientation, disability, ethnicity, religion, worldview, age, marital status or other characteristics. .