Deputy Team Leader Service Employee

At the closest possible time, we are looking for you as Deputy:r Team Leader:in Service Employees (w/m/d) for UBB UsedomerBadbahn GmbH at Heringsdorf or Wolgast and Heringsdorf. Your tasks: You support the team management in the professional and dispositive management of employees in mobile and stationary services and ensure a service-oriented, economical and high-quality performance In addition to your leadership tasks, you actively participate in operating operations and regularly take layers as a train companion:in order to ensure the service quality and the performance of rail traffic on the island The organisation, control and monitoring of the operational processes in train services and in the travel centres are in your area of responsibility Quality, service, and earnings targets keep you constantly in mind, take appropriate measures in case of deviations and ensure their sustainable implementation You analyze key figures on quality, income management, customer satisfaction and complaints, guide action needs and develop measures for continuous improvement Customer presence, complaints and escalations you professionally work and care for sustainable and customer-oriented solutions You actively support personnel planning, operational control, and the professional development of the employees and ensure a need-oriented resource planning Courses, instruction and training courses are coordinated and accompanied to promote the professional and personal development of the team

Your profile: You have successfully completed vocational training with relevant professional experience in the service, sales, tourism, transport or mobility environment. Training as a specialist:in or comparable qualifications is desirable First management, disposition or coordination experience as well as experience in managing operational processes already bring you Customer service, quality management and economic relationships are key success factors for a powerful service organization You are familiar with the handling of key figures and the derivation of appropriate measures to achieve them. Communication strength, enforcement ability and safe occurrence help you motivate employees and bring different interests together Also in challenging situations, you trade in solution-oriented, decision-making and keep an overview A structured, self-responsible and result-oriented way of working distinguishes you The willingness to cooperate in the train assistance service and the work in the shift service will help you; high service orientation, team spirit and sense of responsibility complete your profile This is important to us: Our claim is to offer all candidates the same opportunities for entry with us, both with equal suitability. We actively promote diversity and cooperation in our teams. We appreciate any application, regardless of gender, nationality, ethnic and social origin, religion, world view, disability, age, duration of unemployment, sexual orientation and identity.

Benefits:

You can be sure of a long-term perspective through your firm working relationship in a future-oriented group. Fascinating projects and tasks – from the digitization of a large group to the project Zukunft Bahn – demand your skills and wait for your handwriting. Behind a successful woman is a network of successful women! Our network “Women at the Railway” offers the opportunity to expand your personal sphere of action and actively strengthens women in and without leadership at all levels. .